The title of the theme for the 16th conference: “Tension, Trust and Transformation”, seeks to capture the experiences of recent times, crises and global challenges, such as the Covid-19 pandemic, climate change debates and activism, inequalities and violence, persisting levels of populism...

The Congress will cover the following hot topics: - How to tackle the aftermath of PSD2 - Why the Plug & Play philosophy is key in an open banking era - The need to shift from ego-systems to eco-systems to become more efficient - The new paradigm of digital transformation - The evolution of...

The European Sociological Association’s 2017 Conference takes place in Athens at the epicentre of the European crisis. The underlying question for the conference is: How and where to should a sociology that matters evolve? How can sociology’s analyses, theories and methods, across the whole...

Digital transformation is no longer an option for banks that want to succeed and grow, and they cannot afford to wait while others move forward. It is now a vital requirement and has already been embraced by many other industries. If banks fall behind, they risk losing their competitive edge -...

The focus of the congress will be on five key issues around transformation: - What the new retail banking model needs to look like? - How will banks become more customer centric and develop superior customer experience management skills to match other industries? - How will banks successfully...

The theme for the conference is „Differences, Inequalities and Sociological Imagination“.

Banks have already made progress towards developing a distribution strategy in which different channels are closely integrated. However, true multichannel distribution is hard to achieve and requires significant long-term investment. But if banks do manage to achieve the ideal multidistribution...

True multidistribution is hard to achieve. It requires significant long-term investment, but what benefits or return on investment can banks expect? There is unfortunately no easy answer, but there is one place where you can learn from the bankers with the most experience in this area: the Efma...

THEME: Crisis, Critique and Change Which crisis? Whose critique? What changes? Making the world safe for banks is only one side of the coin. The present crisis is multi-faceted. It is not just a debt crisis, but also a political and a social crisis.

In recent years, major changes have taken place in the retail banking sector. The customer relationship has once more come to the forefront in terms of priorities. Issues such as customer retention, customer loyalty and communication are more important than ever for building future success. This...