The Congress will cover the following hot topics: - How to tackle the aftermath of PSD2 - Why the Plug & Play philosophy is key in an open banking era - The need to shift from ego-systems to eco-systems to become more efficient - The new paradigm of digital transformation - The evolution of...

The conference will discuss various strategic and practical issues, including: - Customer-driven channel management: Developing the right multi-channel strategy for the next decade. The future roles of the branch and the customer relationship model. Building micro-capabilities within each...