We welcome and encourage the submission of a broad range of research work. Topics include, but are not limited to: competition and market power in the financial sector; technological innovation in financial markets and consumer impacts, including the use of big data and the presence of...

This will feature research from a wide range of disciplines and approaches on the topic of consumer finance. Topics include, but are not limited to: competition and market power in the financial sector; technological innovation in financial markets and consumer impacts, including the use of big...

The goal of the virtual conference is to connect the core community of researchers and policymakers with the best research being conducted across a wide range of disciplines and approaches that can inform the topic of consumer finance. For this year’s conference, we especially encourage...

The conference will bring together the core community of consumer finance researchers and policymakers to discuss the latest research being conducted across a wide range of disciplines and approaches.

The Congress will cover the following hot topics: - How to tackle the aftermath of PSD2 - Why the Plug & Play philosophy is key in an open banking era - The need to shift from ego-systems to eco-systems to become more efficient - The new paradigm of digital transformation - The evolution of...

Digital transformation is no longer an option for banks that want to succeed and grow, and they cannot afford to wait while others move forward. It is now a vital requirement and has already been embraced by many other industries. If banks fall behind, they risk losing their competitive edge -...

The focus of the congress will be on five key issues around transformation: - What the new retail banking model needs to look like? - How will banks become more customer centric and develop superior customer experience management skills to match other industries? - How will banks successfully...

Banks have already made progress towards developing a distribution strategy in which different channels are closely integrated. However, true multichannel distribution is hard to achieve and requires significant long-term investment. But if banks do manage to achieve the ideal multidistribution...

True multidistribution is hard to achieve. It requires significant long-term investment, but what benefits or return on investment can banks expect? There is unfortunately no easy answer, but there is one place where you can learn from the bankers with the most experience in this area: the Efma...

In recent years, major changes have taken place in the retail banking sector. The customer relationship has once more come to the forefront in terms of priorities. Issues such as customer retention, customer loyalty and communication are more important than ever for building future success. This...