Regester, Michael; Larkin, Judy - 2005 - 3rd ed
1: Risk issues management -- Outside-in thinking -- Issues management defined -- Planning an issues management … programme -- an issues management model -- CSR: the new moral code for doing business -- An issue ignored is a crisis ensured … -- Implementing an issues management programme -- 2: Crisis management -- So it hits the fan -- now what? -- Perception is the reality …