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Search: subject:"Service quality"
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Service quality
7,245
Dienstleistungsqualität
7,159
Customer satisfaction
2,820
Kundenzufriedenheit
2,807
Consumer behaviour
2,226
Konsumentenverhalten
2,226
Beziehungsmarketing
1,798
Relationship marketing
1,798
Qualitätsmanagement
980
Quality management
977
Financial audit
932
Wirtschaftsprüfung
932
Hospital
730
Krankenhaus
730
Health care
653
Gesundheitsversorgung
649
Customer service
564
Kundenservice
563
Gesundheitswesen
537
Health care system
536
Dienstleistungssektor
508
Service industry
507
service quality
482
Product quality
457
Produktqualität
457
Beschwerdemanagement
417
Complaint management
417
Hotel industry
376
Hotellerie
376
Online retailing
340
Online-Handel
340
E-commerce
323
Electronic Commerce
320
Emotion
299
Satisfaction
280
Patients
273
Patienten
272
customer satisfaction
267
Einzelhandel
262
Retail trade
262
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5,094
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Article
6,935
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524
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5
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6,532
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6,532
Graue Literatur
201
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201
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198
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198
Aufsatz im Buch
150
Book section
150
Conference paper
75
Konferenzbeitrag
75
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39
Aufsatzsammlung
28
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11
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Fallstudie
11
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11
Sammelwerk
11
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7
Amtsdruckschrift
6
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6
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4
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4
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4
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4
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4
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English
7,137
Undetermined
219
German
106
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1
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Han, Heesup
28
Prentice, Catherine
21
Propper, Carol
21
Siciliani, Luigi
20
Mattila, Anna S.
19
Prybutok, Victor R.
16
McColl-Kennedy, Janet R.
14
Balaji, M. S.
13
Gong, Taeshik
13
Knechel, W. Robert
13
Line, Nathaniel D.
13
Sreejesh, S.
13
Straume, Odd Rune
13
Zhang, Min
13
Bruhn, Manfred
12
Gursoy, Dogan
12
Klaus, Philipp
12
Quach, Sara
12
Lu, Susan Feng
11
Pathak, Parag A.
11
Roy, Sanjit
11
Shahin, Arash
11
Sharma, Piyush
11
Wong, IpKin Anthony
11
Guchait, Priyanko
10
Gustafsson, Anders
10
Hanks, Lydia
10
Hollebeek, Linda D.
10
Park, Jungkun
10
Pittman, Jeffrey A.
10
So, Kevin Kam Fung
10
Wirtz, Jochen
10
Xu, Xun
10
Yi, Youjae
10
Ali, Faizan
9
Antony, Jiju
9
Bilgihan, Anil
9
Brekke, Kurt R.
9
Das, Jishnu
9
Grégoire, Yany
9
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OECD
24
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank Group
12
World Bank
8
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7
Taylor and Francis.
5
Edward Elgar Publishing
4
European Conference of Ministers of Transport
2
OECD / International Transport Forum
2
Organisation for Economic Co-operation and Development
2
Springer-Verlag GmbH
2
ANZMAC Conference <2019, Wellington>
1
CRC Press.
1
Centre for Economic Policy Research
1
Deidesheimer Gespräche zur Tourismuswissenschaft <2., 2015, Deidesheim>
1
Energy Sector Management Assistance Program
1
European Business School <Oestrich-Winkel>
1
European Centre for the Development of Vocational Training
1
European Foundation for the Improvement of Living and Working Conditions
1
European Health Care Conference <2, 2011, Hamburg>
1
European Union
1
Europäische Kommission
1
Europäische Kommission / Trans-European Cooperation Scheme for University Studies
1
Europäische Kommission / Trans-European Mobility Scheme for University Studies
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Fachtagung "Human Resources - Qualitätsaspekte der Ausbildung in der Empirischen Forschung" <2015, Wiesbaden>
1
Freie Universität Berlin
1
Great Britain / Customs Establishment
1
Independent Evaluation Group
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
National Academies of Sciences, Engineering, and Medicine / Committee on Accounting for Socioeconomic Status in Medicare Payment Programs
1
Nomos Verlagsgesellschaft
1
Peter Lang GmbH
1
Technische Universität Ilmenau
1
Weltgesundheitsorganisation
1
World Bank / Financial Sector Development Dept
1
World Bank / Office of the Senior Vice President and Chief Economics, Development Economics
1
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Published in...
All
International journal of hospitality management
277
Journal of retailing and consumer services
270
Journal of business research : JBR
156
The journal of services marketing
113
Auditing : a journal of practice & theory
105
Service business
104
International journal of contemporary hospitality management
101
Journal of hospitality marketing & management
91
Total quality management & business excellence
89
The service industries journal
88
Working paper / National Bureau of Economic Research, Inc.
82
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
78
Journal of air transport management
77
The TQM journal : the international review of organizational improvement
76
Services marketing quarterly
73
Journal of travel and tourism marketing
69
Tourism management : research, policies, practice
68
International journal of quality & reliability management
66
The accounting review : a publication of the American Accounting Association
65
Health care management review : HCM review
55
Journal of service management
52
International journal of productivity and quality management : IJPQM
51
International journal of quality and service sciences
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Discussion paper / Centre for Economic Policy Research
47
SpringerLink / Bücher
47
Accounting horizons : a quarterly publication of the American Accounting Association
44
Management science : journal of the Institute for Operations Research and the Management Sciences
43
Quality management journal : QMJ
43
Asia Pacific journal of marketing and logistics
41
International journal of services and operations management : IJSOM
41
Economics of education review
40
Industrial marketing management : the international journal for industrial and high-tech firms
39
Journal of service research
39
Technological forecasting & social change : an international journal
39
World Bank E-Library Archive
39
Managerial auditing journal
35
Journal of health economics
34
International journal of auditing : IJA
32
Journal of health organization and management
32
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Source
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ECONIS (ZBW)
7,210
RePEc
219
Other ZBW resources
34
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1
Literature review of
service
quality
concepts, models and scales
Prabhu, Sandeep
- In:
International journal of business and globalisation : IJBG
33
(
2023
)
1/2
,
pp. 76-93
Persistent link: https://www.econbiz.de/10014232688
Saved in:
2
Electronic
service
quality
(e-SQ) measurement : a cross-functional review
Nandankar, Sunil
;
Sachan, Amit
;
Mukherjee, Arindam
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
Saved in:
3
Applicability of healthcare
service
quality
models and dimensions : future research directions
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1378-1393
Persistent link: https://www.econbiz.de/10014326382
Saved in:
4
Interaction between functional and relational
service
quality
: hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
5
Assessing
service
quality
and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
6
Service
quality
and price competition in crowdsourced delivery markets
He, Shan
;
Ma, Zujun
- In:
International transactions in operational research : a …
31
(
2024
)
3
,
pp. 2023-2055
Persistent link: https://www.econbiz.de/10014470643
Saved in:
7
Healthcare
service
quality
and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
8
Well-being insights from the food insecurity supply chain : a paradox theory perspective on logistics service performance
Thornton, LaDonna M.
;
Darby, Jessica L.
;
Morgan, Tyler R.
; …
- In:
Journal of business logistics
45
(
2024
)
2
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014477737
Saved in:
9
Exploring online consumer reviews of customized apparel products
Shin, Eonyou
;
Kincade, Doris H.
;
Han, Jinhee
- In:
Journal of fashion marketing and management
28
(
2024
)
1
,
pp. 139-160
Persistent link: https://www.econbiz.de/10014495507
Saved in:
10
Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
;
Elango, B.
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
Saved in:
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