Verbeke, W.J.M.I.; Belschak, F.D.; Bagozzi, R.P. - Erasmus Research Institute of Management (ERIM), ERIM … - 2004
We define emotional competence as a person’s domain-specific working model about how one can appropriately manage one’s emotions within interpersonal situations. Emotional competence is conceived as the integration of seven seemingly unrelated proficiencies: perspective taking,...