Verhoef, P.C.; Franses, Ph.H.B.F.; Hoekstra, J.C. - Erasmus Research Institute of Management (ERIM), ERIM … - 2000
We examine the effect of relational constructs, such as satisfaction, trust and commitment on relationship performance … performance. Our empirical results provide strong evidence of duration dependent effects of satisfaction and trust, but we find … only weak evidence of such effects on performance. …