AAS, TOR HELGE; PEDERSEN, PER E. - In: International Journal of Innovation Management (ijim) 14 (2010) 05, pp. 759-794
Despite the importance of service innovation, its effects have been given relatively little explicit attention in the … extant literature. Instead, researchers often implicitly assume that firm-level service innovation activities result in a …-level effects of service innovation and attempts to identify and categorize the effects suggested in the literature. The review …