Kaoud, Menatalla - In: International Journal of Service Science, Management, … 8 (2017) 2, pp. 12-22
This article examines the Customer Knowledge Management (CKM) as an integration between the approaches of Knowledge … Management (KM) and Customer Relationship Management (CRM). In the context of CRM, three types of knowledge flows play a critical … outsourcing enterprise, this paper presents an in-depth investigation of Customer Knowledge Management through the CRM business …