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~isPartOf:"International journal of hospitality management"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Hotel industry
434
Hotellerie
434
Consumer behaviour
309
Konsumentenverhalten
309
Beziehungsmarketing
280
Relationship marketing
280
Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
203
Gastronomie
166
Restaurant industry
166
Hospitality industry
149
Gastgewerbe
147
Corporate Social Responsibility
106
Corporate social responsibility
106
Brand management
103
Markenführung
103
Arbeitsverhalten
102
Work behaviour
102
Environmental management
92
Umweltmanagement
91
Arbeitszufriedenheit
84
Führungsstil
84
Job satisfaction
84
Leadership style
84
USA
82
United States
82
Firm performance
81
Unternehmenserfolg
81
Hospital
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Krankenhaus
77
Emotion
74
Customer service
70
Kundenservice
70
Brand image
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Markenimage
68
Human Resource Management
67
Personalmanagement
66
Tourism employees
63
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English
203
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Han, Heesup
11
Jang, Soocheong
10
Mattila, Anna S.
9
Guchait, Priyanko
7
Wong, IpKin Anthony
5
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Prentice, Catherine
4
Wu, Luorong
4
Ha, Jooyeon
3
Kim, Hyunsu
3
Lai, Ivan K. W.
3
Lee, Lindsey
3
Lu, Lu
3
Madera, Juan M.
3
Qu, Hailin
3
Ryu, Kisang
3
So, Kevin Kam Fung
3
Torres, Edwin N.
3
Xu, Xun
3
Yu, Jongsik
3
Back, Ki-Joon
2
Bai, Billy
2
Bulchand-Gidumal, Jacques
2
Busser, James A.
2
Chang, Kuo-Chien
2
Cheng, Bao
2
Gamage, Thilini Chathurika
2
Gao, Yixing
2
Hanks, Lydia
2
He, Zeya
2
Hua, Nan
2
Huey Chern Boo
2
Hwang, Jinsoo
2
Ju, Yongwook
2
Kim, Hyun Jeong
2
Kim, Jong-hyeong
2
Kim, Peter Beomcheol
2
Kim, Seongseop
2
Law, Chun Hung Roberts
2
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International journal of hospitality management
Journal of retailing and consumer services
303
Journal of business research : JBR
206
The journal of services marketing
151
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
103
The service industries journal
98
Journal of hospitality marketing & management
93
International journal of contemporary hospitality management
85
Journal of travel and tourism marketing
85
Tourism management : research, policies, practice
76
Journal of service research : JSR
63
Industrial marketing management : the international journal for industrial and high-tech firms
62
The TQM journal : the international review of organizational improvement
62
Service business
59
International journal of productivity and quality management : IJPQM
58
Journal of service management
58
Cogent business & management
56
Services marketing quarterly
56
Asia Pacific journal of marketing and logistics
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Journal of strategic marketing
49
Journal of the Academy of Marketing Science
47
Journal of air transport management
44
The international journal of bank marketing : IJBM
44
Total quality management & business excellence
43
International journal of services and operations management
42
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
42
European journal of marketing : EJM
41
Psychology & marketing
41
The journal of business & industrial marketing
41
International journal of quality and service sciences
40
International journal of electronic customer relationship management : IJECRM
39
International journal of quality & reliability management
35
Tourism management perspectives : TMP
35
Journal of retailing
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
34
Managing service quality : MSQ ; an international journal
33
SpringerLink / Bücher
33
Journal of hospitality and tourism insights
32
Journal of marketing
32
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ECONIS (ZBW)
203
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203
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1
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
2
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
3
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
4
Customer experience
management
strategies in upscale restaurants : lessons from the Covid-19 pandemic
Bonfanti, Angelo
;
Vigolo, Vania
;
Yfantidou, Georgia
; …
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014282504
Saved in:
5
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
6
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
7
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
8
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
9
Journey to a fond memory : how memorability mediates a dynamic customer experience and its consequent outcomes
Li, Jing
;
Ma, Forest
;
DiPietro, Robin B.
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209276
Saved in:
10
Customer verbal aggression and employee service sabotage : the mediating role of perceived discrimination
Lin, Derong
;
Shi, Zhao
;
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227719
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