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~isPartOf:"International journal of hospitality management"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Hotel industry
149
Hotellerie
149
Firm performance
148
Unternehmenserfolg
148
Performance measurement
57
Performance-Messung
57
Job performance
52
Dienstleistungsqualität
51
Service quality
51
Restaurant industry
49
Arbeitsleistung
48
Gastronomie
48
Arbeitsverhalten
40
Arbeitszufriedenheit
40
Job satisfaction
40
Work behaviour
40
Customer satisfaction
36
Hospitality industry
32
USA
32
United States
32
Gastgewerbe
31
Tourism employees
30
Tourismusberufe
30
Consumer behaviour
27
Konsumentenverhalten
27
Corporate Social Responsibility
26
Corporate social responsibility
26
Führungsstil
23
Hospital
23
Krankenhaus
23
Leadership style
23
Performance
23
Beziehungsmarketing
22
Relationship marketing
22
Employee retention
21
Leistungsmotivation
21
Mitarbeiterbindung
21
Work motivation
21
Human Resource Management
20
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Undetermined
23
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Article
36
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36
Aufsatz in Zeitschrift
36
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English
36
Author
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Guchait, Priyanko
4
Slevitch, Lisa
2
Wang, Xingyu
2
Woo, Linda
2
Albayrak, Tahir
1
Alcántara-Pilar, Juan Miguel
1
Arana, German
1
Assaf, A. Georges
1
Back, Ki-Joon
1
Barrio-García, Salvador del
1
Ba̧k, Monika
1
Beldona, Srikanth
1
Bernard, Shaniel
1
Boiral, Olivier
1
Boxall, Peter F.
1
Brochado, Ana
1
Brymer, Robert A.
1
Chen, Li-Fei
1
Cheng, Bao
1
Cheung, Gordon
1
Chi, Christina G.
1
Cho, Meehee
1
Choi, Youngjoon
1
Crespo-Almendros, Esmeralda
1
Cvelbar, Ljubica Knežević
1
Dallinger, Ioana
1
Dawson, Mary
1
Deng, Xincai
1
Dong, Yun
1
Fang, Ruirui
1
Galetzka, Mirjam
1
Gao, Baojun
1
Ghosh, Ankita
1
Guo, Gongxing
1
Gursoy, Dogan
1
Hagen, Mark van
1
Han, Heesup
1
Heras-Saizarbitoria, Iñaki
1
Hewagama, Gayani
1
Hu, Feng
1
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International journal of hospitality management
Journal of business research : JBR
17
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
17
Journal of retailing and consumer services
15
Tourism management : research, policies, practice
15
The service industries journal
13
Journal of the Academy of Marketing Science
12
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of contemporary hospitality management
10
International journal of services and operations management
9
Journal of marketing
9
Journal of travel and tourism marketing
9
The journal of services marketing
9
Journal of hospitality marketing & management
7
Service business
7
Journal of air transport management
6
Journal of service management
6
Public management review
6
Total quality management & business excellence
6
Tourism management perspectives : TMP
6
Benchmarking : an international journal ; BIJ
5
International journal of productivity and quality management : IJPQM
5
Journal of service research : JSR
5
Journal of strategic marketing
5
The TQM journal : the international review of organizational improvement
5
Asia Pacific journal of marketing and logistics
4
Cogent business & management
4
International journal of business information systems : IJBIS
4
International public management journal
4
Journal of Asian finance, economics and business : JAFEB
4
Journal of health organization and management
4
Pakistan journal of commerce and social sciences
4
South Asian journal of management : SAJM
4
The journal of business & industrial marketing
4
Vision : the journal of business perspective
4
Administrative Sciences : open access journal
3
Amfiteatru economic : an economic and business research periodical
3
Benchmarking : an international journal
3
International journal of applied business and economic research
3
International journal of electronic customer relationship management : IJECRM
3
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ECONIS (ZBW)
36
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1
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10
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36
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Date (oldest first)
1
Does customer incivility undermine employees' service
performance
?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
2
Shine bright like a star : hotel
performance
and guests' expectations based on star ratings
Mohsin, Asad
;
Rodrigues, Helena
;
Brochado, Ana
- In:
International journal of hospitality management
83
(
2019
),
pp. 103-114
Persistent link: https://www.econbiz.de/10012122034
Saved in:
3
Intangible asset value of employee satisfaction in high-contact services
Fang, Ruirui
;
Gao, Baojun
;
Hu, Nan
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012494929
Saved in:
4
Do personal values affect perceptions of the hospitality
performance
?
Beldona, Srikanth
;
Kher, Hemant V.
;
Bernard, Shaniel
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241939
Saved in:
5
Analyzing the influence of firm-wide integrated marketing communication on market
performance
in the hospitality industry
Porcu, Lucia
;
Barrio-García, Salvador del
; …
- In:
International journal of hospitality management
80
(
2019
),
pp. 13-24
Persistent link: https://www.econbiz.de/10012058600
Saved in:
6
The effects of customer voice on hotel
performance
Assaf, A. Georges
;
Josiassen, Alexander
;
Cvelbar, …
- In:
International journal of hospitality management
44
(
2015
),
pp. 77-83
Persistent link: https://www.econbiz.de/10010501234
Saved in:
7
Importance
performance
competitor analysis (IPCA) : a study of hospitality companies
Albayrak, Tahir
- In:
International journal of hospitality management
48
(
2015
),
pp. 135-142
Persistent link: https://www.econbiz.de/10011341594
Saved in:
8
Personality profiles for hospitality employees : impact on job
performance
and satisfaction
Lan, Junbang
;
Wong, Chi-Sum
;
Zeng, Guojun
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013198468
Saved in:
9
Measuring perceived cleanliness in service environments : scale development and validation
Vos, Martijn C.
;
Galetzka, Mirjam
;
Mobach, Mark P.
; …
- In:
International journal of hospitality management
83
(
2019
),
pp. 11-18
Persistent link: https://www.econbiz.de/10012121900
Saved in:
10
Service recovery through empowerment? : HRM, employee
performance
and job satisfaction in hotels
Hewagama, Gayani
;
Boxall, Peter F.
;
Cheung, Gordon
; …
- In:
International journal of hospitality management
81
(
2019
),
pp. 73-82
Persistent link: https://www.econbiz.de/10012128322
Saved in:
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