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~isPartOf:"International journal of hospitality management"
~subject:"Relationship marketing"
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Search: subject:"performance"
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Relationship marketing
Hotel industry
149
Hotellerie
149
Firm performance
148
Unternehmenserfolg
148
Performance measurement
57
Performance-Messung
57
Job performance
52
Dienstleistungsqualität
51
Service quality
51
Restaurant industry
49
Arbeitsleistung
48
Gastronomie
48
Arbeitsverhalten
40
Arbeitszufriedenheit
40
Job satisfaction
40
Work behaviour
40
Customer satisfaction
36
Kundenzufriedenheit
36
Hospitality industry
32
USA
32
United States
32
Gastgewerbe
31
Tourism employees
30
Tourismusberufe
30
Consumer behaviour
27
Konsumentenverhalten
27
Corporate Social Responsibility
26
Corporate social responsibility
26
Führungsstil
23
Hospital
23
Krankenhaus
23
Leadership style
23
Performance
23
Beziehungsmarketing
22
Employee retention
21
Leistungsmotivation
21
Mitarbeiterbindung
21
Work motivation
21
Human Resource Management
20
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22
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English
22
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Wu, Shwu-ing
3
Assaf, A. Georges
2
Josiassen, Alexander
2
Woo, Linda
2
Alcántara-Pilar, Juan Miguel
1
Arana, German
1
Babakus, Emin
1
Babalola, Mayowa T.
1
Barrio-García, Salvador del
1
Batista, Fernando
1
Boiral, Olivier
1
Chen, Jui-ho
1
Cheng, Bao
1
Choi, Chang Hwan
1
Cortez, Paulo
1
Crespo-Almendros, Esmeralda
1
Cvelbar, Ljubica Knezevic
1
Cvelbar, Ljubica Knežević
1
Deitz, George D.
1
Deng, Xincai
1
Dong, Yun
1
Dyussembayeva, Shynar
1
Fernandes, Elizabeth
1
Garba, Omale A.
1
Guo, Gongxing
1
Guo, Liang
1
Heras-Saizarbitoria, Iñaki
1
Hodari, Demian
1
Invernizzi, Anna Chiara
1
Jung, Hyojung
1
Karatepe, Osman M.
1
Kim, Hyun Jeong
1
Kim, Jaewook
1
Kim, Jewoo
1
Kim, Taegoo
1
Kim, Young
1
Kobinah, Thomas
1
Lee, Doo-jin
1
Lee, Gyehee
1
Lee, Lindsey
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Published in...
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International journal of hospitality management
Industrial marketing management : the international journal for industrial and high-tech firms
82
Journal of business research : JBR
51
The journal of business & industrial marketing
40
Journal of the Academy of Marketing Science
24
Journal of marketing
17
The journal of personal selling & sales management : JPSSM
15
International journal of electronic customer relationship management : IJECRM
14
Journal of retailing and consumer services
14
The service industries journal
14
Journal of strategic marketing
13
Journal of business-to-business marketing
12
European journal of marketing : EJM
11
Cogent business & management
9
SpringerLink / Bücher
9
Asia Pacific journal of marketing and logistics
8
International journal of business information systems : IJBIS
8
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
7
International marketing review
7
International journal of contemporary hospitality management
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of retailing
6
Journal of service research : JSR
6
Marketing letters : a journal of research in marketing
6
Service business
6
The journal of services marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
International journal of business performance management
5
International journal of production economics
5
Journal of business ethics : JOBE
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of open innovation : technology, market, and complexity
5
Journal of travel and tourism marketing
5
Management decision : MD
5
The international journal of logistics management
5
Benchmarking : an international journal ; BIJ
4
Economic research
4
GfK marketing intelligence review : Marketingforschung für die Praxis
4
International journal of business excellence : IJBEX
4
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ECONIS (ZBW)
22
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1
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10
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22
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Date (oldest first)
1
Does customer incivility undermine employees' service
performance
?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
2
Hotel property
performance
: the role of strategic management accounting
Turner, Michael J.
;
Way, Sean A.
;
Hodari, Demian
; …
- In:
International journal of hospitality management
63
(
2017
),
pp. 33-43
Persistent link: https://www.econbiz.de/10011705761
Saved in:
3
Analyzing the influence of firm-wide integrated marketing communication on market
performance
in the hospitality industry
Porcu, Lucia
;
Barrio-García, Salvador del
; …
- In:
International journal of hospitality management
80
(
2019
),
pp. 13-24
Persistent link: https://www.econbiz.de/10012058600
Saved in:
4
The effects of customer voice on hotel
performance
Assaf, A. Georges
;
Josiassen, Alexander
;
Cvelbar, …
- In:
International journal of hospitality management
44
(
2015
),
pp. 77-83
Persistent link: https://www.econbiz.de/10010501234
Saved in:
5
Negative workplace gossip : its impact on customer service
performance
and moderating roles of trait mindfulness and forgiveness
Babalola, Mayowa T.
;
Ren, Shuang
;
Kobinah, Thomas
;
Qu, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 136-143
Persistent link: https://www.econbiz.de/10012058666
Saved in:
6
CRM and the bottom line : do all CRM dimensions affect firm
performance
?
Josiassen, Alexander
;
Assaf, A. Georges
;
Cvelbar, …
- In:
International journal of hospitality management
36
(
2014
),
pp. 130-136
Persistent link: https://www.econbiz.de/10010239305
Saved in:
7
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Saved in:
8
Enhancing teamwork in the hospitality industry : the importance of empathy
Jung, Hyojung
;
Lee, Stacy H.
;
Lim, SangGon
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014439949
Saved in:
9
The effects of organizational and personal resources on stress, engagement, and job outcomes
Karatepe, Osman M.
;
Yavas, Ugur
;
Babakus, Emin
;
Deitz, …
- In:
International journal of hospitality management
74
(
2018
),
pp. 147-161
Persistent link: https://www.econbiz.de/10011924635
Saved in:
10
The relationship between CRM, RM, and business
performance
: a study of the hotel industry in Taiwan
Wu, Shwu-ing
;
Lu, Jianrong
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 276-285
Persistent link: https://www.econbiz.de/10009406130
Saved in:
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