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~isPartOf:"International journal of hospitality management"
~subject:"Service quality"
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Search: subject:"performance"
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Subject
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Service quality
Hotel industry
149
Hotellerie
149
Firm performance
148
Unternehmenserfolg
148
Performance measurement
57
Performance-Messung
57
Job performance
52
Dienstleistungsqualität
51
Restaurant industry
49
Arbeitsleistung
48
Gastronomie
48
Arbeitsverhalten
40
Arbeitszufriedenheit
40
Job satisfaction
40
Work behaviour
40
Customer satisfaction
36
Kundenzufriedenheit
36
Hospitality industry
32
USA
32
United States
32
Gastgewerbe
31
Tourism employees
30
Tourismusberufe
30
Consumer behaviour
27
Konsumentenverhalten
27
Corporate Social Responsibility
26
Corporate social responsibility
26
Führungsstil
23
Hospital
23
Krankenhaus
23
Leadership style
23
Performance
23
Beziehungsmarketing
22
Relationship marketing
22
Employee retention
21
Leistungsmotivation
21
Mitarbeiterbindung
21
Work motivation
21
Human Resource Management
20
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39
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51
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51
Aufsatz in Zeitschrift
51
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English
51
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Guchait, Priyanko
5
Wang, Xingyu
3
Ye, Yijiao
3
Deng, Xincai
2
Galetzka, Mirjam
2
Han, Heesup
2
Karatepe, Osman M.
2
Lee, Lindsey
2
Lyu, Yijing
2
Madera, Juan M.
2
Paşamehmetoğlu, Ayşın
2
Pruyn, Ad
2
Woo, Linda
2
Zhu, Hong
2
Ai, Jin
1
Albayrak, Tahir
1
Arana, German
1
Ariza-Montes, Antonio
1
Assaf, A. Georges
1
Avci, Turgay
1
Babakus, Emin
1
Babalola, Mayowa T.
1
Back, Ki-Joon
1
Ba̧k, Monika
1
Beldona, Srikanth
1
Bernard, Shaniel
1
Birtch, Thomas A.
1
Boiral, Olivier
1
Boxall, Peter F.
1
Brochado, Ana
1
Brymer, Robert A.
1
Cao, Xingping
1
Chen, Chiang-ming
1
Chen, Mengyuan
1
Chen, Tso-Jen
1
Chen, Yun Yun
1
Cheng, Bao
1
Cheng, Tan
1
Cheung, Gordon
1
Chiang, Flora F. T.
1
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Published in...
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International journal of hospitality management
Discussion paper series / IZA
37
The service industries journal
33
NBER working paper series
31
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
NBER Working Paper
28
Working paper / National Bureau of Economic Research, Inc.
28
Economics of education review
25
Journal of business research : JBR
20
International journal of contemporary hospitality management
19
IZA Discussion Paper
17
International journal of quality & reliability management
17
Health care management review : HCM review
15
International journal of productivity and quality management : IJPQM
15
International journal of services and operations management
15
Journal of hospitality marketing & management
15
Tourism management : research, policies, practice
15
Benchmarking : an international journal ; BIJ
12
The TQM journal : the international review of organizational improvement
12
Journal of public economics
11
Journal of travel and tourism marketing
11
The journal of services marketing
11
CESifo working papers
10
Education economics
10
International journal of production economics
10
Journal of health organization and management
10
Journal of retailing and consumer services
10
Service business
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of air transport management
9
Journal of service management
9
The American economic review
9
Total quality management & business excellence
9
Cogent business & management
8
International journal of quality and service sciences
8
Working papers / Inter-American Development Bank, Department of Research and Chief Economist
8
Asia Pacific journal of marketing and logistics
6
Auditing : a journal of practice & theory
6
Discussion paper
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
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ECONIS (ZBW)
51
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1
Does customer incivility undermine employees' service
performance
?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
2
Impact of service quality and environmental practices on hotel companies : an empirical approach
Perramon, Jordi
;
Oliveras-Villanueva, Marc
;
Llach, Josep
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014227108
Saved in:
3
Shine bright like a star : hotel
performance
and guests' expectations based on star ratings
Mohsin, Asad
;
Rodrigues, Helena
;
Brochado, Ana
- In:
International journal of hospitality management
83
(
2019
),
pp. 103-114
Persistent link: https://www.econbiz.de/10012122034
Saved in:
4
High
performance
work systems and organizational service
performance
: the roles of different organizational climates
Lin, Yi-Ting
;
Liu, Nien-Chi
- In:
International journal of hospitality management
55
(
2016
),
pp. 118-128
Persistent link: https://www.econbiz.de/10011497986
Saved in:
5
Innovative capacity, quality certification and
performance
in the hotel sector
Hernández-Perlines, Felipe
;
Ariza-Montes, Antonio
; …
- In:
International journal of hospitality management
82
(
2019
),
pp. 220-230
Persistent link: https://www.econbiz.de/10012121705
Saved in:
6
Do personal values affect perceptions of the hospitality
performance
?
Beldona, Srikanth
;
Kher, Hemant V.
;
Bernard, Shaniel
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241939
Saved in:
7
Dancing with service robots : the impacts of employee-robot collaboration on hotel employees' job crafting
Song, Yue
;
Zhang, Mengying
;
Hu, JiaJing
;
Cao, Xingping
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209291
Saved in:
8
The effects of customer voice on hotel
performance
Assaf, A. Georges
;
Josiassen, Alexander
;
Cvelbar, …
- In:
International journal of hospitality management
44
(
2015
),
pp. 77-83
Persistent link: https://www.econbiz.de/10010501234
Saved in:
9
Importance
performance
competitor analysis (IPCA) : a study of hospitality companies
Albayrak, Tahir
- In:
International journal of hospitality management
48
(
2015
),
pp. 135-142
Persistent link: https://www.econbiz.de/10011341594
Saved in:
10
Negative workplace gossip : its impact on customer service
performance
and moderating roles of trait mindfulness and forgiveness
Babalola, Mayowa T.
;
Ren, Shuang
;
Kobinah, Thomas
;
Qu, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 136-143
Persistent link: https://www.econbiz.de/10012058666
Saved in:
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