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~isPartOf:"International journal of quality & reliability management"
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Service quality
113
Dienstleistungsqualität
112
Quality management
57
Qualitätsmanagement
57
Customer satisfaction
49
Kundenzufriedenheit
49
Consumer behaviour
20
Konsumentenverhalten
20
Beziehungsmarketing
17
Relationship marketing
17
Product quality
14
Produktqualität
14
Dienstleistungssektor
11
Gesundheitsversorgung
11
Health care
11
Hospital
11
Krankenhaus
11
Performance measurement
11
Performance-Messung
11
Service industry
11
Bank
9
Satisfaction
9
Gesundheitswesen
8
Health care system
8
India
8
Indien
8
AHP approach
7
AHP-Verfahren
7
Customer loyalty
6
E-commerce
6
Electronic Banking
6
Electronic Commerce
6
Electronic banking
6
Multi-criteria analysis
6
Multikriterielle Entscheidungsanalyse
6
Patienten
6
Patients
6
China
5
Industrie
5
Internet
5
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1
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Article
114
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114
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114
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2
Fallstudie
2
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1
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1
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English
114
Author
All
Malik, Shahab Alam
3
Sik, Sumaedi
3
Abdullah, Firdaus
2
Ahmad Jusoh
2
Bakti, I Gede Mahatma Yuda
2
Bamford, David
2
Dabestani, Reza
2
Etemad-Sajadi, Reza
2
Fatima, Johra Kayeser
2
Husain, Khalid Sami
2
Izogo, Ernest Emeka
2
Kee, Fong Tat
2
Kumar, Mukesh
2
Mastrogiacomo, Luca
2
Mutum, Dilip S.
2
Myint Moe Chit
2
Prybutok, Victor R.
2
Qin, Hong
2
Saljoughian, Mohammad
2
Shabbir, Asma
2
Shahin, Arash
2
Subashini Ramakrishnan
2
Wong, Meng Seng
2
Abdulhabib, Abdulla Awadh
1
AbouRokbah, Safinaz
1
Abu-Daabes, Ajayeb Salama
1
Abu-El Samen, Amjad A.
1
Abu-Lail, Bayan N.
1
Adhikari, Arnab
1
Adot, Esther
1
Aggarwal, Vaibhav
1
Aghamiri, Seyed Ali
1
Ahlawat, Pardeep
1
Akhmedova, Anna
1
Akroush, Mamoun N.
1
Al Kuwaiti, Ibrahim A.
1
Al-Ajlouni, Mohammed Iqbal
1
Alarifi, Areej Abdulrahman
1
Alexiadou, Chrysi
1
Ali, Faizan
1
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International journal of quality & reliability management
International journal of hospitality management
403
Journal of retailing and consumer services
334
The service industries journal
292
Journal of business research : JBR
241
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
211
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
125
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality and service sciences
111
Service business
108
International journal of productivity and quality management : IJPQM
106
International journal of services and operations management
103
Journal of service research : JSR
103
Health care management review : HCM review
101
Cogent business & management
100
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
92
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
77
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
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ECONIS (ZBW)
114
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1
Electronic
service
quality
(e-SQ) measurement : a cross-functional review
Nandankar, Sunil
;
Sachan, Amit
;
Mukherjee, Arindam
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
Saved in:
2
Healthcare
service
quality
and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
3
Measuring customer satisfaction in electronic commerce : the impact of e-
service
quality
and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
Saved in:
4
The influence of library
service
quality
, library image, place, personal control and trust on loyalty : the mediating role of perceived service value and satisfaction
Malik, Shahab Alam
;
Fatima, Taqdees
;
Jia, Yong
;
Pannu, Hina
- In:
International journal of quality & reliability management
41
(
2024
)
4
,
pp. 1111-1129
Persistent link: https://www.econbiz.de/10014520399
Saved in:
5
How to facilitate improvements in public service systems : propositions for action
Gyllenhammar, Daniel
;
Hammersberg, Peter
- In:
International journal of quality & reliability management
40
(
2023
)
6
,
pp. 1429-1448
Persistent link: https://www.econbiz.de/10014313826
Saved in:
6
Mobile payment
service
quality
: a new approach for continuance intention
Hijazi, Rawa
;
Abu-Daabes, Ajayeb Salama
;
Al-Ajlouni, …
- In:
International journal of quality & reliability management
40
(
2023
)
8
,
pp. 2019-2038
Persistent link: https://www.econbiz.de/10014332213
Saved in:
7
M-shopping
service
quality
dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing
;
Jun, Minjoon
;
Palacios, Sergio
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
Saved in:
8
The influence of Internet banking services quality on e-customers' satisfaction of Saudi banks : comparison study before and during COVID-19
Alarifi, Areej Abdulrahman
;
Husain, Khalid Sami
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 496-516
Persistent link: https://www.econbiz.de/10013535697
Saved in:
9
Service
quality
benchmarking of amusement parks using a hybrid approach
James, Ajith Tom
- In:
International journal of quality & reliability management
39
(
2022
)
4
,
pp. 1000-1019
Persistent link: https://www.econbiz.de/10013169515
Saved in:
10
A conceptual model of the relationship between organisational intelligence traits and digital government
service
quality
: the role of occupational stress
Subashini Ramakrishnan
;
Wong, Meng Seng
;
Myint Moe Chit
; …
- In:
International journal of quality & reliability management
39
(
2022
)
6
,
pp. 1429-1452
Persistent link: https://www.econbiz.de/10013397829
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