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International journal of quality and service sciences
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Investigating service innovation, bank reputation and customer trust : evidence from Indian retail banking
Biswas, Abhijeet
;
Jaiswal, Deepak
;
Kant, Rishi
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012884470
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2
The effect of word-of-mouth on consumer emotions and choice : findings from a service industry
Martensen, Anne
;
Grønholdt, Lars
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 298-314
Persistent link: https://www.econbiz.de/10011623923
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