//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business research : JBR"
~person:"Gustafsson, Anders"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Management"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
4
Dienstleistung
4
Dienstleistungssektor
4
Innovation
4
Kundenzufriedenheit
4
Service industry
4
Services
4
Betriebliche Wertschöpfung
3
Beziehungsmarketing
3
Bibliometrics
3
Bibliometrie
3
Consumer behaviour
3
Dienstleistungsinnovation
3
Dienstleistungsqualität
3
Innovation management
3
Innovationsmanagement
3
Konsumentenverhalten
3
Relationship marketing
3
Service innovation
3
Service quality
3
Value creation
3
Corporate Social Responsibility
2
Corporate social responsibility
2
Customer service
2
Kundenservice
2
Literature review
2
B2B Boycotting
1
Betriebswirtschaftslehre
1
Bibliometric analysis
1
Brand
1
Brand management
1
Business & management
1
Business economics
1
Business ethics
1
COVID-19
1
Co-word analysis
1
Communication
1
Consumer lying behavior
1
Core encounter
1
Coronavirus
1
more ...
less ...
Online availability
All
Undetermined
8
Type of publication
All
Article
10
Type of publication (narrower categories)
All
Article in journal
10
Aufsatz in Zeitschrift
10
Language
All
English
10
Author
All
Gustafsson, Anders
Ko, Eunju
20
Sharma, Piyush
20
Parida, Vinit
19
Vrontis, Demetris
17
Kraus, Sascha
16
Oghazi, Pejvak
16
Bouncken, Ricarda B.
14
Gupta, Suraksha
14
Malik, Ashish
14
Pereira, Vijay
14
Melewar, T. C.
13
Wincent, Joakim
13
Budhwar, Pawan S.
12
Chebat, Jean-Charles
12
Foroudi, Pantea
12
Huarng, Kun-Huang
12
Kim, Kyung Hoon
12
Khan, Zaheer
11
Laroche, Michel
11
Amankwah-Amoah, Joseph
10
Diamantopoulos, Adamantios
10
Valette-Florence, Pierre
10
Balaji, M. S.
9
Bartikowski, Boris
9
Brenes, Esteban R.
9
Kumar, Satish
9
Merrilees, Bill
9
Miles, Morgan P.
9
Roy, Sanjit
9
Tarba, Shlomo Yedidia
9
Veloutsou, Cleopatra
9
Adomako, Samuel
8
Babin, Barry J.
8
Chatterjee, Sheshadri
8
Chaudhuri, Ranjan
8
De Chernatony, Leslie
8
Fredrich, Viktor
8
Johnston, Wesley J.
8
Martin, Drew
8
more ...
less ...
Published in...
All
Journal of business research : JBR
Journal of service management
5
Journal of retailing
2
Journal of retailing and consumer services
2
Journal of service research
2
Journal of service research : JSR
2
The TQM journal : the international review of organizational improvement
2
The journal of services marketing
2
AMS review : official publication of the Academy of Marketing Science
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Customer retention in the automotive industry : quality, satisfaction and loyalty
1
European journal of marketing : EJM
1
Handbook of service science ; [Vol. 1]
1
International journal of production economics
1
International journal of quality and service sciences
1
International journal of services technology and management
1
Journal of Business Research
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of public policy & marketing
1
Journal of the Academy of Marketing Science
1
Managing service quality : MSQ ; an international journal
1
Series on Technology Management Ser.
1
Series on technology management
1
The Handbook of Innovation and Services
1
The University of Michigan Business School management series
1
The handbook of innovation and services : a multi-disciplinary perspective
1
University of Michigan Business School management series
1
more ...
less ...
Source
All
ECONIS (ZBW)
10
Showing
1
-
10
of
10
Sort
Relevance
Date (newest first)
Date (oldest first)
1
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
2
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
3
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
4
What can we learn from #StopHateForProfit boycott regarding corporate social irresponsibility and corporate social responsibility?
He, Hongwei
;
Kim, Sumin
;
Gustafsson, Anders
- In:
Journal of business research : JBR
131
(
2021
),
pp. 217-226
Persistent link: https://www.econbiz.de/10012544960
Saved in:
5
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
6
Service innovation, renewal, and adoption/rejection in dynamic global contexts
Martin, Drew
;
Gustafsson, Anders
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2397-2400
Persistent link: https://www.econbiz.de/10011490963
Saved in:
7
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
8
Strategic brand
management
: archetypes for managing brands through paradoxes
Högström, Claes
;
Gustafsson, Anders
;
Tronvoll, Bård
- In:
Journal of business research : JBR
68
(
2015
)
2
,
pp. 391-404
Persistent link: https://www.econbiz.de/10010472558
Saved in:
9
Investigating the emerging COVID-19 research trends in the field of business and
management
: a bibliometric analysis approach
Verma, Surabhi
;
Gustafsson, Anders
- In:
Journal of business research : JBR
118
(
2020
),
pp. 253-261
Persistent link: https://www.econbiz.de/10012288595
Saved in:
10
Customer satisfaction with service recovery
Gustafsson, Anders
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1220-1222
Persistent link: https://www.econbiz.de/10003897473
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->