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~isPartOf:"Journal of business research : JBR"
~subject:"Service quality"
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Search: subject:"Management"
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Subject
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Service quality
Consumer behaviour
820
Konsumentenverhalten
820
Relationship marketing
626
Beziehungsmarketing
624
Innovation
617
Brand management
583
Markenführung
583
Innovation management
541
Innovationsmanagement
540
Firm performance
412
Unternehmenserfolg
412
Brand image
384
Markenimage
384
Corporate social responsibility
341
Corporate Social Responsibility
339
Marketing management
319
Marketingmanagement
319
Strategisches Management
275
Strategic management
274
Knowledge management
258
Lieferantenmanagement
258
Supplier relationship management
258
Wissensmanagement
258
Brand
247
Markenartikel
240
Social Web
219
Social web
219
Knowledge transfer
217
Wissenstransfer
217
Customer satisfaction
206
Kundenzufriedenheit
206
Managers
172
Führungskräfte
170
KMU
165
SME
165
Organisatorischer Wandel
161
Organizational change
161
Dienstleistungsqualität
160
Führungsstil
156
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115
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159
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1
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160
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160
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1
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English
160
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Balaji, M. S.
5
Chebat, Jean-Charles
5
McColl-Kennedy, Janet R.
4
De Keyser, Arne
3
Gallan, Andrew S.
3
Gustafsson, Anders
3
Ali, Faizan
2
Arnold, Todd J.
2
Arsenovic, Jasenko
2
Babin, Barry J.
2
Baker, Thomas L.
2
Borges, Adilson
2
Choi, Sunmee
2
Dhir, Amandeep
2
Folse, Judith Anne Garretson
2
Giebelhausen, Michael
2
Grégoire, Yany
2
Gäthke, Jana
2
Huang, Minxue
2
Hutzinger, Clemens
2
Krishnan, Balaji C.
2
Lassala, Carlos
2
Mahr, Dominik
2
Mattila, Anna S.
2
Momparler, Alexandre
2
O'Cass, Aron
2
Orsingher, Chiara
2
Prentice, Catherine
2
Roy, Sanjit
2
Salo, Jari
2
Sengupta, Aditi Sarkar
2
Shams, Poja
2
Sharma, Piyush
2
Snyder, Hannah
2
Tsang, Alex S. L.
2
Voorhees, Clay M.
2
Weitzl, Wolfgang
2
Winklhofer, Heidi
2
Witell, Lars
2
Woisetschläger, David
2
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Published in...
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Journal of business research : JBR
Journal of retailing and consumer services
240
International journal of hospitality management
221
The journal of services marketing
149
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
139
The service industries journal
137
The TQM journal : the international review of organizational improvement
94
International journal of contemporary hospitality management
93
Journal of hospitality marketing & management
87
International journal of productivity and quality management : IJPQM
79
Services marketing quarterly
78
Journal of service management
77
International journal of quality & reliability management
76
Journal of service research : JSR
72
Service business
70
International journal of quality and service sciences
65
International journal of services and operations management
64
Total quality management & business excellence
62
Journal of air transport management
59
Journal of travel and tourism marketing
59
Quality management journal : QMJ
59
Auditing : a journal of practice & theory
54
Tourism management : research, policies, practice
53
Cogent business & management
52
Industrial marketing management : the international journal for industrial and high-tech firms
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Managing service quality : MSQ ; an international journal
45
Asia Pacific journal of marketing and logistics
40
Health care management review : HCM review
40
International journal of services, economics and management
38
The international journal of bank marketing : IJBM
38
Journal of service research
37
Journal of the Academy of Marketing Science
37
Journal of strategic marketing
36
International journal of production research
33
Journal of service theory and practice : JSTP
33
International journal of production economics
31
Journal of health organization and management
31
Marketing intelligence & planning
29
SpringerLink / Bücher
29
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ECONIS (ZBW)
160
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1
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10
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160
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1
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
2
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
3
When customer involvement hinders/promotes product innovation performance : the concurrent effect of relationship quality and role ambiguity
Najafi-Tavani, Saeed
;
Zaefarian, Ghasem
;
Robson, Matthew J.
- In:
Journal of business research : JBR
145
(
2022
),
pp. 130-143
Persistent link: https://www.econbiz.de/10013197888
Saved in:
4
Appropriate service robots in exchange and communal relationships
Chang, Woojung
;
Kim, Kyoungmi
- In:
Journal of business research : JBR
141
(
2022
),
pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
Saved in:
5
Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan
;
El-Manstrly, Dahlia
;
Ghazanfar Ali Abbasi
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
Saved in:
6
The growing importance of customer-centric support services for improving customer experience
Sheth, Jagdish N.
;
Jain, Varsha
;
Ambika, Anupama
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303770
Saved in:
7
Bridging employee engagement and customer engagement in a service context
Qi, Ji
;
Wang, Sijun
;
Hall, Kristina K. Lindsey
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
Saved in:
8
Does delivery service differentiation matter? : comparing rural to urban e-consumer satisfaction and retention
Vakulenko, Yulia
;
Arsenovic, Jasenko
;
Hellström, Daniel
; …
- In:
Journal of business research : JBR
142
(
2022
),
pp. 476-484
Persistent link: https://www.econbiz.de/10013168389
Saved in:
9
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
10
A time(ly) perspective of the service recovery paradox : how organizational learning moderates follow-up recovery effects
Lunardo, Renaud
;
Cusin, Julien
;
Flacandji, Michaël
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014380317
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