//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing and consumer services"
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Management"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Consumer behaviour
772
Konsumentenverhalten
772
Beziehungsmarketing
582
Relationship marketing
582
Einzelhandel
325
Retail trade
325
Customer satisfaction
303
Kundenzufriedenheit
303
Brand management
286
Markenführung
286
Service quality
240
Brand image
180
Markenimage
180
Brand
147
Markenartikel
145
Online retailing
114
Online-Handel
114
Social Web
95
Social web
95
Internet marketing
79
Marketing management
79
Marketingmanagement
79
Online-Marketing
79
Customer service
75
Kundenservice
74
Confidence
70
Vertrauen
70
E-commerce
69
Electronic Commerce
69
Lieferkette
67
Supply chain
67
Emotion
63
Customer integration
61
Kundenintegration
61
Distribution channel
56
Vertriebsweg
56
Viral marketing
54
Virales Marketing
54
Corporate Social Responsibility
49
more ...
less ...
Online availability
All
Undetermined
205
Type of publication
All
Article
240
Type of publication (narrower categories)
All
Article in journal
240
Aufsatz in Zeitschrift
240
Language
All
English
240
Author
All
Prentice, Catherine
10
Park, Jungkun
5
Gong, Taeshik
4
Quach, Sara
4
Söderlund, Magnus
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Karande, Kiran
3
Mortimer, Gary
3
Park, Eunil
3
Paul, Justin
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Asante, Daniel
2
Asante, Eric Adom
2
Babin, Barry J.
2
Bilgihan, Anil
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Cioppi, Marco
2
Cuny, Caroline
2
Dorai, Sriram
2
Dwivedi, Yogesh Kumar
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
Fazal-e-Hasan, Syed
2
Fernandes, Teresa
2
Francioni, Barbara
2
Gibbs, Tanya
2
Gohary, Ali
2
Hamzelu, Bahman
2
Hinson, Robert
2
Hyun, Hyowon
2
Islam, Jamid Ul
2
Japutra, Arnold
2
Jebarajakirthy, Charles
2
more ...
less ...
Published in...
All
Journal of retailing and consumer services
International journal of hospitality management
221
Journal of business research : JBR
160
The journal of services marketing
149
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
139
The service industries journal
137
The TQM journal : the international review of organizational improvement
94
International journal of contemporary hospitality management
93
Journal of hospitality marketing & management
87
International journal of productivity and quality management : IJPQM
79
Services marketing quarterly
78
Journal of service management
77
International journal of quality & reliability management
76
Journal of service research : JSR
72
Service business
70
International journal of quality and service sciences
64
International journal of services and operations management
64
Total quality management & business excellence
62
Journal of air transport management
59
Journal of travel and tourism marketing
59
Quality management journal : QMJ
59
Auditing : a journal of practice & theory
54
Tourism management : research, policies, practice
53
Cogent business & management
52
Industrial marketing management : the international journal for industrial and high-tech firms
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Managing service quality : MSQ ; an international journal
45
Asia Pacific journal of marketing and logistics
40
Health care management review : HCM review
40
International journal of services, economics and management
38
The international journal of bank marketing : IJBM
38
Journal of service research
37
Journal of the Academy of Marketing Science
37
Journal of strategic marketing
36
International journal of production research
33
Journal of service theory and practice : JSTP
33
International journal of production economics
31
Journal of health organization and management
31
Marketing intelligence & planning
29
SpringerLink / Bücher
29
more ...
less ...
Source
All
ECONIS (ZBW)
240
Showing
1
-
10
of
240
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Is online-to-offline customer care support essential for consumer service?
Sarkar, Biswajit
;
Dey, Bikash Koli
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-29
Persistent link: https://www.econbiz.de/10014373304
Saved in:
2
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
3
The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska
;
Hsu, Ping-Yu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
Saved in:
4
Care
management
to improve retail customers' and employees' satisfaction
Raggiotto, Francesco
;
Campagno, Cristiana
;
Scarpi, Daniele
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
Saved in:
5
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
6
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
7
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
8
The golden mean : research on the mechanism of customer participation in employee service innovation
Liu, Dewen
;
Han, Shenghao
;
Zhang, Jieqiong
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013366341
Saved in:
9
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
10
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->