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~isPartOf:"Journal of service research : JSR"
~subject:"Relationship marketing"
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Relationship marketing
Beziehungsmarketing
117
Dienstleistungsqualität
72
Service quality
72
Consumer behaviour
64
Konsumentenverhalten
64
Customer satisfaction
63
Kundenzufriedenheit
63
Dienstleistungssektor
41
Service industry
41
Customer service
36
Kundenservice
36
Beschwerdemanagement
31
Complaint management
31
USA
26
United States
26
Dienstleistung
20
Services
20
Customer integration
19
Kundenintegration
19
Dienstleistungsmanagement
16
Service management
16
Emotion
15
Lieferantenmanagement
15
Supplier relationship management
15
Customer value
14
Dienstleistungsmarketing
14
Kundenwert
14
Services marketing
14
Arbeitsverhalten
11
Innovation
11
Salespeople
11
Verkaufspersonal
11
Work behaviour
11
Betriebliche Wertschöpfung
10
Value creation
10
Viral marketing
10
Virales Marketing
10
service recovery
10
Innovation management
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117
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117
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117
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Eisingerich, Andreas B
5
Beatty, Sharon E.
4
Bolton, Ruth N.
4
Brodie, Roderick J.
4
Sesé, F. Javier
4
Wangenheim, Florian von
4
Auh, Seigyoung
3
Doorn, Jenny van
3
Hollebeek, Linda D.
3
Lemon, Katherine N.
3
Parasuraman, A.
3
Polo-Redondo, Yolanda
3
Rafaeli, Anat
3
Ruyter, Ko de
3
Verhoef, Peter C.
3
Wieseke, Jan
3
Aksoy, Lerzan
2
Bell, Simon J.
2
Benoit, Sabine
2
Danaher, Peter J.
2
Dong, Beibei
2
Eggert, Andreas
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Flynn, Andrea Godfrey
2
Garnefeld, Ina
2
Gong, Taeshik
2
Gremler, Dwayne D.
2
Harrison, Mary P.
2
Haws, Kelly L.
2
Hennig-Thurau, Thorsten
2
Huang, Ming-Hui
2
Ilić, Ana
2
Jurić, Biljana
2
Libai, Barak
2
Malthouse, Edward C.
2
McColl-Kennedy, Janet R.
2
Merlo, Omar
2
Mittal, Vikas
2
Ordanini, Andrea
2
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Journal of service research : JSR
Journal of business research : JBR
626
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
International journal of hospitality management
280
SpringerLink / Bücher
256
The journal of services marketing
225
The journal of business & industrial marketing
193
The service industries journal
184
Journal of the Academy of Marketing Science
165
Journal of strategic marketing
161
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
Gabler Edition Wissenschaft
102
The journal of brand management : an international journal
101
Cogent business & management
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
98
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
117
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1
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
2
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
3
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
4
How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.
;
Fombelle, Paul W.
;
Ray, Kristal R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
Saved in:
5
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
6
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
7
Recovering coproduced service failures : antecedents, consequences, and moderators of locus of recovery
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 291-306
Persistent link: https://www.econbiz.de/10011665411
Saved in:
8
The positive effects of customers’ power on their behavioral responses after service failure
Sembada, Agung
;
Tsarenko, Yelena
;
Tojib, Dewi
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 337-351
Persistent link: https://www.econbiz.de/10011665459
Saved in:
9
The emergent field of organizational frontlines
Singh, Jagdip
;
Brady, Michael
;
Arnold, Todd
;
Brown, Tom
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 3-11
Persistent link: https://www.econbiz.de/10011647467
Saved in:
10
How gifts influence relationships with service customers and financial outcomes for firms
Marchand, André
;
Paul, Michael
;
Hennig-Thurau, Thorsten
; …
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10011684836
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