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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
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Search: subject:"Service quality"
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Dienstleistungsqualität
62
Service quality
62
Hospital
18
Krankenhaus
18
Gesundheitsversorgung
16
Health care
16
Customer satisfaction
12
Kundenzufriedenheit
12
Gesundheitswesen
10
Health care system
10
healthcare
10
Consumer behaviour
9
Konsumentenverhalten
9
Queueing theory
9
Warteschlangentheorie
9
service quality
9
Beziehungsmarketing
8
Relationship marketing
8
Quality management
7
Qualitätsmanagement
7
service operations
7
Product quality
6
Produktqualität
6
Financial audit
5
Patienten
5
Patients
5
Wirtschaftsprüfung
5
Dienstleistungssektor
4
Nursing profession
4
Operations Research
4
Operations research
4
Pflegeberufe
4
Service industry
4
customer satisfaction
4
empirical operations management
4
Competition
3
Customer service
3
Dynamic programming
3
Dynamische Optimierung
3
Gastronomie
3
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62
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English
62
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Lu, Susan Feng
5
Terwiesch, Christian
4
Chan, Carri W.
3
Bavafa, Hessam
2
Campbell, Dennis W.
2
DeFond, Mark L.
2
Debo, Laurens G.
2
Erkens, David H.
2
Escobar, Gabriel
2
Kim, Song-hee
2
Lu, Lauren Xiaoyuan
2
Netessine, Serguei
2
Olivares, Marcelo
2
Rui, Huaxia
2
Shin, Jiwoong
2
Sudhir, K.
2
Tucker, Anita L.
2
Véricourt, Francis de
2
Zhang, Jieying
2
Adida, Elodie
1
Aflaki, Sam
1
Afèche, Philipp
1
Ahearne, Michael
1
Alexander, Damon
1
Alizamir, Saed
1
Anand, Krishnan S.
1
Aobdia, Daniel
1
Armony, Mor
1
Ata, Barış
1
Bae, Junhyun
1
Bartel, Ann
1
Batt, Robert J.
1
Bellos, Ioannis
1
Ben Rhouma, Tarek
1
Benjaafar, Saif
1
Besbes, Omar
1
Boone, Christopher
1
Bravo, Fernanda
1
Buell, Ryan W.
1
Canamucio, Anne
1
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Management science : journal of the Institute for Operations Research and the Management Sciences
International journal of hospitality management
403
Journal of retailing and consumer services
334
The service industries journal
292
Journal of business research : JBR
241
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
211
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
125
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
111
Service business
108
International journal of productivity and quality management : IJPQM
106
International journal of services and operations management
103
Journal of service research : JSR
103
Health care management review : HCM review
101
Cogent business & management
100
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
92
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
77
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
The international journal of bank marketing : IJBM
58
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ECONIS (ZBW)
62
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1
Direct and spillover effects of quality disclosure regulation : evidence from California hospitals
Deore, Aishwarrya
;
Holzhacker, Martin
;
Krishnan, Ranjani
- In:
Management science : journal of the Institute for …
70
(
2024
)
4
,
pp. 2477-2496
Persistent link: https://www.econbiz.de/10014520102
Saved in:
2
Does competition improve
service
quality
? : the case of nursing homes where public and private payers coexist
Lu, Susan Feng
;
Serfes, Konstantinos
;
Wedig, Gerard J.
; …
- In:
Management science : journal of the Institute for …
67
(
2021
)
10
,
pp. 6493-6512
Persistent link: https://www.econbiz.de/10012666696
Saved in:
3
The interplay between online reviews and physician demand : an empirical investigation
Xu, Yuqian
;
Armony, Mor
;
Ghose, Anindya
- In:
Management science : journal of the Institute for …
67
(
2021
)
12
,
pp. 7344-7361
Persistent link: https://www.econbiz.de/10012815283
Saved in:
4
The impact of vertical integration on physician behavior and healthcare delivery : evidence from gastroenterology practices
Saghafian, Soroush
;
Song, Lina
;
Newhouse, Joseph P.
; …
- In:
Management science : journal of the Institute for …
69
(
2023
)
12
,
pp. 7158-7179
Persistent link: https://www.econbiz.de/10014444084
Saved in:
5
Social media and news : content bundling and news quality
Cornière, Alexandre de
;
Sárváry, Miklós
- In:
Management science : journal of the Institute for …
69
(
2023
)
1
,
pp. 162-178
Persistent link: https://www.econbiz.de/10014288477
Saved in:
6
The impact of the gig economy on product quality through the labor market : evidence from ridesharing and restaurant quality
Shin, Minkyu
;
Shin, Jiwoong
;
Ghili, Soheil
;
Kim, Jaehwan
- In:
Management science : journal of the Institute for …
69
(
2023
)
5
,
pp. 2620-2638
Persistent link: https://www.econbiz.de/10014305427
Saved in:
7
Alphanumeric vs. numeric token systems and the healthcare experience : field evidence from healthcare delivery in india
Rathee, Shelly
;
Narula, Kritika
;
Mishra, Arul
;
Mishra, …
- In:
Management science : journal of the Institute for …
69
(
2023
)
2
,
pp. 1180-1221
Persistent link: https://www.econbiz.de/10014295475
Saved in:
8
Value of high-quality logistics : evidence from a clash between SF Express and Alibaba
Cui, Ruomeng
;
Li, Meng
;
Li, Qiang
- In:
Management science : journal of the Institute for …
66
(
2020
)
9
,
pp. 3879-3902
Persistent link: https://www.econbiz.de/10012297724
Saved in:
9
Conservative accounting, audit quality, and litigation
Kronenberger, Sebastian
;
Laux, Volker
- In:
Management science : journal of the Institute for …
68
(
2022
)
3
,
pp. 2349-2362
Persistent link: https://www.econbiz.de/10013268184
Saved in:
10
Service capacity and price promotion wars
Bae, Junhyun
;
Chen, Li
;
Yao, Shiqing
- In:
Management science : journal of the Institute for …
68
(
2022
)
12
,
pp. 8757-8772
Persistent link: https://www.econbiz.de/10014284790
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