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Consumer behaviour
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Alliance
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Attribution
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Brand image
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Customer satisfaction
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Kundenzufriedenheit
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Markenimage
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Consumers
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Markenartikel
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MarkenfĂĽhrung
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Product failure
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Product liability
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Product recalls
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Produkthaftung
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Murphy, William H.
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Byun, Kyung-Ah
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The journal of consumer marketing
Journal of business research : JBR
19
International journal of hospitality management
16
Journal of business ethics : JOBE
15
Journal of retailing and consumer services
13
Economics Papers from University Paris Dauphine
10
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
10
Psychology & marketing
8
Journal of Business Ethics
7
International journal of contemporary hospitality management
6
Journal of business ethics : JBE
6
Journal of travel and tourism marketing
6
Journal of vocational behavior
6
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Strategic management journal
6
CESifo Working Paper
5
CESifo working papers
5
ILO Working Papers
5
Journal of behavioral and experimental economics
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
MPRA Paper
5
Post-Print / HAL
5
The journal of product & brand management
5
Europäische Hochschulschriften / 5
4
Human resource management
4
Human resource management review
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
Journal of banking & finance
4
Journal of economic behavior & organization : JEBO
4
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
4
Journal of management information systems : JMIS
4
Journal of marketing communications
4
Journal of marketing research : JMR
4
Journal of risk
4
Journal of the Academy of Marketing Science
4
Personnel review
4
The journal of services marketing
4
Asia Pacific journal of management
3
Cogent Business & Management
3
Cogent business & management
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ECONIS (ZBW)
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Sorry seems to be the hardest word : consumer reactions to self-attributions by firms apologizing for a brand crisis
Yuan, Denghua
;
Cui, Geng
;
Lai, Lei
- In:
The journal of consumer marketing
33
(
2016
)
4
,
pp. 281-291
Persistent link: https://www.econbiz.de/10011523228
Saved in:
2
An investigation of the effects of product recalls on brand commitment and purchase intention
Byun, Kyung-Ah
;
Dass, Mayukh
- In:
The journal of consumer marketing
32
(
2015
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10010530037
Saved in:
3
Prior consumer satisfaction and alliance encounter satisfaction attributions
Li, Ning
;
Murphy, William H.
- In:
The journal of consumer marketing
30
(
2013
)
4
,
pp. 371-381
Persistent link: https://www.econbiz.de/10009788899
Saved in:
4
Consumers' alliance encounter satisfaction, attributions, and behavioral intentions
Li, Ning
;
Murphy, William H.
- In:
The journal of consumer marketing
30
(
2013
)
6
,
pp. 517-529
Persistent link: https://www.econbiz.de/10010227342
Saved in:
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