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Customer satisfaction
4
Kundenzufriedenheit
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Dienstleistungsqualität
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Beschwerdemanagement
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Beziehungsmarketing
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The journal of services marketing
Journal of business research : JBR
19
International journal of hospitality management
16
Journal of business ethics : JOBE
15
Journal of retailing and consumer services
13
Economics Papers from University Paris Dauphine
10
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
10
Psychology & marketing
8
Journal of Business Ethics
7
International journal of contemporary hospitality management
6
Journal of business ethics : JBE
6
Journal of travel and tourism marketing
6
Journal of vocational behavior
6
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Strategic management journal
6
CESifo Working Paper
5
CESifo working papers
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ILO Working Papers
5
Journal of behavioral and experimental economics
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
MPRA Paper
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Post-Print / HAL
5
The journal of product & brand management
5
Europäische Hochschulschriften / 5
4
Human resource management
4
Human resource management review
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
Journal of banking & finance
4
Journal of economic behavior & organization : JEBO
4
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
4
Journal of management information systems : JMIS
4
Journal of marketing communications
4
Journal of marketing research : JMR
4
Journal of risk
4
Journal of the Academy of Marketing Science
4
Personnel review
4
The journal of consumer marketing
4
Asia Pacific journal of management
3
Cogent Business & Management
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Cogent business & management
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1
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
2
Employee revenge against uncivil customers
Bedi, Akanksha
;
Schat, Aaron C. H.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 636-649
Persistent link: https://www.econbiz.de/10011801639
Saved in:
3
Service recovery for moderate and high involvement services
Bambauer-Sachse, Silke
;
Rabeson, Landisoa Eunorphie
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 331-343
Persistent link: https://www.econbiz.de/10011387765
Saved in:
4
Examining the role of
attribution
and intercultural competence in intercultural service encounters
Tam, Jackie
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 159-170
Persistent link: https://www.econbiz.de/10010371761
Saved in:
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