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~subject:"Performance-Messung"
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Performance-Messung
Firm performance
59
Unternehmenserfolg
59
Performance measurement
48
Dienstleistungsqualität
33
Service quality
33
Dienstleistungssektor
23
Service industry
23
Taiwan
18
Beziehungsmarketing
14
Relationship marketing
14
Customer satisfaction
13
Kundenzufriedenheit
13
Hotel industry
10
Hotellerie
10
Innovation management
10
Innovationsmanagement
10
Arbeitsverhalten
9
Arbeitszufriedenheit
9
Job satisfaction
9
Spain
9
Spanien
9
Work behaviour
9
Bank
8
performance
8
Data envelopment analysis
7
Data-Envelopment-Analyse
7
Franchising
7
Productivity
7
Produktivität
7
Führungsstil
6
Innovation
6
Leadership style
6
Leistungsmotivation
6
Quality management
6
Qualitätsmanagement
6
Work motivation
6
Arbeitskräfte
5
Arbeitsleistung
5
Balanced Scorecard
5
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Undetermined
7
Type of publication
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Article
47
Book / Working Paper
1
Type of publication (narrower categories)
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Article in journal
48
Aufsatz in Zeitschrift
48
Collection of articles of several authors
1
Conference proceedings
1
Konferenzschrift
1
Sammelwerk
1
Language
All
English
48
Author
All
Chang, Hsin Hsin
2
Dun, Zanna van
2
Henseler, Jörg
2
Park, Sang-June
2
Aksu, Mine
1
Alonso-Almeida, María del Mar
1
Alves, Helena
1
Assaf, A. Georges
1
Backhouse, Chris J.
1
Barros, Carlos Pestana
1
Biege, Sabine
1
Bienzeisler, Bernd
1
Bloemer, Johanna M.
1
Bloemer, Josée
1
Bravo, Rafael
1
Brown, Michael
1
Carmichael, Fiona
1
Cetin, Ayse Tansel
1
Chang, Hung-fan
1
Chang, Ting-yueh
1
Chang, Yu-chieh
1
Chao, Chuang-min
1
Chen, Angel
1
Chen, Li-Fei
1
Chen, Mu-Chen
1
Chen, Shun-hsing
1
Chen, Szu-Chi
1
Cheng, Chen-liang
1
Chiou, Yu-hsiu
1
Chiu, Yung-ho
1
Chou, Shih-wei
1
Chou, Shou-shiung
1
Djellal, Faridah
1
Ehbauer, Marcella
1
Erčulj, Vanja
1
Fan, Chiang Ku
1
Fu, Hwai-hui
1
Gallouj, Fai͏̈z
1
Ganz, Walter
1
Gil-Pechuan, Ignacio
1
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Published in...
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The service industries journal
International journal of production research
158
The international journal of productivity and performance management : IJPPM
146
International journal of production economics
120
Public performance & management review
110
Benchmarking : an international journal ; BIJ
101
International journal of productivity and quality management : IJPQM
94
Journal of business research : JBR
90
SpringerLink / Bücher
87
The international journal of productivity and performance management
78
Omega : the international journal of management science
76
Measuring business excellence : the journal of organizational performance management
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
European journal of operational research : EJOR
61
International journal of hospitality management
57
International journal of quality & reliability management
55
Management accounting research
53
Journal of management accounting research : JMAR
51
International journal of business excellence
50
International journal of business performance management
49
Journal of business ethics : JOBE
49
Industrial marketing management : the international journal for industrial and high-tech firms
48
International journal of services and operations management
48
Business process management journal
47
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
47
The journal of alternative investments
46
International journal of logistics systems and management
44
Journal of banking & finance
44
International public management journal
42
Public management review
42
International journal of project management : the journal of The International Project Management Association
41
Total quality management & business excellence
41
The journal of portfolio management : JPM
40
The accounting review : a publication of the American Accounting Association
39
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
38
Supply chain management : an international journal
38
Tourism management : research, policies, practice
37
Advances in management accounting : a research annual
36
Cogent business & management
35
Journal of accounting & organizational change
35
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ECONIS (ZBW)
48
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1
Rude customers and service
performance
: roles of motivation and personality
Yoon, David J.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 81-106
Persistent link: https://www.econbiz.de/10013167406
Saved in:
2
Fostering sustainable
performance
in services through systems thinking
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
39
(
2019
)
15/16
,
pp. 1072-1098
Persistent link: https://www.econbiz.de/10012207448
Saved in:
3
Understanding the
performance
of software-as-a-service based on service-dominant logic
Chou, Shih-wei
;
Chang, Yu-chieh
;
Hsieh, Pi-Hui
- In:
The service industries journal
34
(
2014
)
7
,
pp. 645-658
Persistent link: https://www.econbiz.de/10010385545
Saved in:
4
Workplace gossip and frontline employees' proactive service
performance
Tian, Qi-tao
;
Song, Yang
;
Kwan, Ho Kwong
;
Li, Xue
- In:
The service industries journal
39
(
2019
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012203241
Saved in:
5
Multigroup validation of the service quality, customer satisfaction and
performance
links in higher education
Kolar, Tomaž
;
Erčulj, Vanja
;
Weis, Lidija
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 1004-1028
Persistent link: https://www.econbiz.de/10012205925
Saved in:
6
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
7
A composite measure of
performance
-expectation and
performance
-only measures
Park, Sang-June
;
Yi, Youjae
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
Saved in:
8
How to create information management capabilities though web 2.0
Carmichael, Fiona
;
Palacios Marqués, Daniel
; …
- In:
The service industries journal
31
(
2011
)
9/10
,
pp. 1613-1625
Persistent link: https://www.econbiz.de/10009232935
Saved in:
9
Performance
-only measures vs.
performance
-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
10
Challenges of measuring service productivity in innovative, knowledge-intensive business services
Biege, Sabine
;
Lay, Gunter
;
Zanker, Christoph
;
Schmall, …
- In:
The service industries journal
33
(
2013
)
3/4
,
pp. 378-391
Persistent link: https://www.econbiz.de/10009732863
Saved in:
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