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Total quality management & business excellence
International journal of services and operations management
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A systematic
literature
review
of empirical research in Lean and Six Sigma in healthcare
Henrique, Daniel Barberato
;
Godinho Filho, Moacir
- In:
Total quality management & business excellence
31
(
2020
)
4
,
pp. 429-449
Persistent link: https://www.econbiz.de/10012256614
Saved in:
2
The application of Kano model in the healthcare industry : a systematic
literature
review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
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