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~isPartOf:"Total quality management & business excellence"
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Dienstleistungsqualität
90
Service quality
90
Customer satisfaction
50
Kundenzufriedenheit
50
Quality management
43
Qualitätsmanagement
43
service quality
32
Consumer behaviour
22
Konsumentenverhalten
22
Beziehungsmarketing
20
Relationship marketing
20
Product quality
18
Produktqualität
18
Gesundheitsversorgung
17
Health care
17
Hospital
14
Krankenhaus
14
customer satisfaction
13
Gesundheitswesen
11
Health care system
11
SERVQUAL
11
Measurement
10
Messung
10
healthcare
8
Fuzzy sets
7
Fuzzy-Set-Theorie
7
Higher education institution
6
Hochschule
6
Dienstleistungssektor
5
Emotion
5
Hotel industry
5
Hotellerie
5
Patienten
5
Patients
5
Service industry
5
Bibliometrics
4
Bibliometrie
4
Business process management
4
Customer service
4
Kano model
4
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Undetermined
89
Free
3
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Article
92
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92
Aufsatz in Zeitschrift
92
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English
92
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Antony, Jiju
6
Marimon, Frederic
6
Cudney, Elizabeth A.
5
Park, Sang-June
5
Yi, Youjae
5
Lee, Yeong-Ran
4
Mas-Machuca, Marta
4
Bastida, Ramon
2
Berbegal-Mirabent, Jasmina
2
Gremyr, Ida
2
Jayaraman, Raja
2
Koc, Erdogan
2
Lin, Shu-Ping
2
Llach, Josep
2
Materla, Tejaswi
2
Prasher, Ajay
2
Singh, Ajwinder
2
Swarnakar, Vikas
2
Wei, Jiahua
2
Abrao, Ana Gloria
1
Abu Khait, Rawan
1
Acar, Eylem
1
Adeola, Ogechi
1
Ahmad, Hafiz Mushtaq
1
Ahmad, Mansoor
1
Ahn, Jongchang
1
Akdere, Mesut
1
Akhtar, Farheen
1
Albuquerque, André Philippi Gonzaga de
1
Altuntas, Serkan
1
Amat-Lefort, Natalia
1
Anabila, Peter
1
Ananda S
1
Annarita, Colamatteo
1
Anome, Janet
1
Ataman, Gorkem
1
Azad, Mohsen Farzaneh
1
Babar, Samreen Fahim
1
Bani-Melhem, Shaker
1
Behdioğlu, Sema
1
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Total quality management & business excellence
International journal of hospitality management
403
Journal of retailing and consumer services
334
The service industries journal
292
Journal of business research : JBR
241
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
211
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
125
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
111
Service business
108
International journal of productivity and quality management : IJPQM
106
International journal of services and operations management
103
Journal of service research : JSR
103
Health care management review : HCM review
101
Cogent business & management
100
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
77
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
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ECONIS (ZBW)
92
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1
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92
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1
Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
;
Elango, B.
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
Saved in:
2
A comprehensive quality improvement model : integrating internal and external information
Tsai, Ming-Chun
;
Lin, Shu-Ping
;
Cheng, Ching-Chan
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 548-565
Persistent link: https://www.econbiz.de/10013166898
Saved in:
3
Manufacturing quality assessment in the Industry 4.0 era : a review
Markatos, Nikolaos G.
;
Mousavi, Alireza
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1655-1681
Persistent link: https://www.econbiz.de/10014369717
Saved in:
4
Service
quality
, perceived price fairness, and users' continuous usage intentions regarding shared bike service
Ma, Liang
;
Zhang, Xin
;
Hao, Feifei
;
Liu, Shenghui
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1682-1702
Persistent link: https://www.econbiz.de/10014369719
Saved in:
5
Exploring driver and user perspectives of
service
quality
in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
6
Measuring creativity : role of
service
quality
management, knowledge sharing and social interaction
Lin, Xiang-Qian
;
Chen, You-Cheng
;
Liu, Chih-Hsing
;
Li, …
- In:
Total quality management & business excellence
34
(
2023
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10013550028
Saved in:
7
Assessment of six alternative models of
service
quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
3
,
pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
Saved in:
8
Examining patient perceptions of
service
quality
in Turkish hospitals : the SERVPERF model
Akdere, Mesut
;
Top, Mehmet
;
Tekingündüz, Sabahattin
- In:
Total quality management & business excellence
31
(
2020
)
4
,
pp. 342-352
Persistent link: https://www.econbiz.de/10012256605
Saved in:
9
Process quality indices : new metrics for process quality capability with zero-loss baseline
Xiong, Xinjia
;
Feng, Yongchang
- In:
Total quality management & business excellence
33
(
2022
)
9
,
pp. 975-993
Persistent link: https://www.econbiz.de/10013352636
Saved in:
10
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June
;
Yi, Youjae
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
Saved in:
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