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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Relationship marketing"
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Relationship marketing
Quality management
528
Qualitätsmanagement
528
Dienstleistungsqualität
139
Service quality
139
Customer satisfaction
103
Kundenzufriedenheit
103
Beziehungsmarketing
86
Firm performance
70
Unternehmenserfolg
70
Taiwan
62
Performance measurement
57
Performance-Messung
57
Innovation
52
Product quality
51
Produktqualität
51
Standardisierung
49
Standardization
49
Einführung
48
Implementation
48
quality management
46
Business process management
45
Prozessmanagement
45
Consumer behaviour
42
Konsumentenverhalten
42
Innovation management
41
Innovationsmanagement
41
Knowledge management
40
Wissensmanagement
40
Structural equation model
35
Strukturgleichungsmodell
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total quality management
35
Industrie
34
Learning organization
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Lernende Organisation
34
Manufacturing industries
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Corporate culture
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Organisatorischer Wandel
31
Organizational change
31
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86
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Marimon, Frederic
4
Casadesús, Martí
3
Petnji Yaya, Luc Honore
3
Yang, Ching-chow
3
Chen, Ching-fu
2
Dahlgaard, Jens Jörn
2
Dahlgaard-Park, Su Mi
2
Ku, Edward C. S.
2
Pantouvakis, Angelos
2
Shahin, Arash
2
Abdullateef, Aliyu Olayemi
1
Al-dweeri, Rami M. O. O.
1
Alonso-Almeida, M. Mar
1
Amorim, Marlene
1
Ažman, Slavko
1
Bahar, Reyhan
1
Barai, Parama
1
Barnes, F. Barry
1
Başgöze, Pınar
1
Bernardo, Merce
1
Boakye, Kwabena G.
1
Bouranta, Nancy
1
Bravi, Laura
1
Bäckström, Ingela
1
Cassia, Fabio
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Chang, Chun-Ming
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Chang, Hsin Hsin
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Chang, Peng-Chan
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Chang, Sue-Ting
1
Chang, Tien-Hsiang
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Chang, Tsang-Chuan
1
Chang, Wei
1
Chen, Chih Ta
1
Chen, Hsin-i
1
Chen, Hui-ju
1
Chen, Ja-Shen
1
Chen, Ja-shen
1
Chen, Jui-Ho
1
Chen, Kuen-Suan
1
Chen, Mu-Chen
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
626
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
International journal of hospitality management
280
SpringerLink / Bücher
256
The journal of services marketing
225
The journal of business & industrial marketing
193
The service industries journal
184
Journal of the Academy of Marketing Science
165
Journal of strategic marketing
161
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
Gabler Edition Wissenschaft
102
The journal of brand management : an international journal
101
Cogent business & management
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
98
European journal of marketing : EJM
95
Services marketing quarterly
90
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
86
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1
Improving risk assessment for customer-oriented FMEA
Pisut Koomsap
;
Thuangporn Charoenchokdilok
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1563-1579
Persistent link: https://www.econbiz.de/10011962110
Saved in:
2
Managing customer life cycle through knowledge
management
capability : a contextual role of information technology
Lee, Kuo-Wei
;
Lanting, Maria Corazon L.
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1559-1583
Persistent link: https://www.econbiz.de/10011816994
Saved in:
3
A study on the causal relationships in the Korean National Quality Award model
Moon, Jae-young
;
Lee, Sang-chul
;
Yong-Seung, Park
;
Suh, …
- In:
Total quality management & business excellence : an …
22
(
2011
)
7
,
pp. 705-726
Persistent link: https://www.econbiz.de/10009424254
Saved in:
4
A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen
;
Weng, Hua-Hung Robin
;
Huang, Chio-Lun
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
Saved in:
5
Strategic framework of fitness clubs based on quality dimensions : the blue ocean strategy approach
Vieira, Elsa Regina Monteiro
;
Ferreira, João J. M.
- In:
Total quality management & business excellence : an …
29
(
2018
)
14
,
pp. 1648-1667
Persistent link: https://www.econbiz.de/10011962118
Saved in:
6
A typology of customer-to-customer interaction and its implications for excellence in service provision
Sá, Patrícia Moura
;
Amorim, Marlene
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1183-1193
Persistent link: https://www.econbiz.de/10011778140
Saved in:
7
Ensuring restaurant quality and guests' loyalty : an integrative model based on marketing (7P) approach
Kukanja, Marko
;
Gomelj Omerzel, Doris
;
Kodrič, Borut
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1509-1525
Persistent link: https://www.econbiz.de/10011816957
Saved in:
8
Exploring customers' perceptions about Quality
Management
Systems : an empirical study in Italy
Murmura, Federica
;
Bravi, Laura
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
Saved in:
9
Business performance and customer relationship
management
: the effect of IT, organisational contingency and business process on Taiwanese manufacturers
Lee, Chao-hsiung
;
Shaio Yan Huang
;
Barnes, F. Barry
;
Kao, Li
- In:
Total quality management & business excellence : an …
21
(
2010
)
1/2
,
pp. 43-65
Persistent link: https://www.econbiz.de/10003957148
Saved in:
10
The HWWP, a refined IVA-Kano model for designing new delightful products or services
Potra, Sabina Alina
;
Izvercian, Monica
;
Pugna, Adrian Pavel
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 104-117
Persistent link: https://www.econbiz.de/10011730228
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