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~language:"eng"
~person:"Cheng, T. C. E."
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
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Dienstleistungsqualität
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Cheng, T. C. E.
De Jager, Johan W.
5
Chen, Po-Ju
4
Cho, Yoon C.
3
Du Plooy, Thérèse
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Ha Nam Khanh Giao
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International journal of production economics
2
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ECONIS (ZBW)
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The service-profit chain : an empirical analysis in high-contact service industries
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
- In:
International journal of production economics
130
(
2011
)
2
,
pp. 236-245
Persistent link: https://www.econbiz.de/10008934623
Saved in:
2
An empirical study of employee loyalty, service quality and firm performance in the service industry
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
- In:
International journal of production economics
124
(
2010
)
1
,
pp. 109-120
Persistent link: https://www.econbiz.de/10003966973
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