Vergara Schmalbach, Juan Carlos; Quesada Ibargüen, … - In: Revista de métodos cuantitativos para la economía y … 26 (2018), pp. 203-219
. In this sense, the goal of this article consists in assessing the hospital service quality in the city of Cartagena de … order to identify the determinants of service quality and satisfaction. This paper charts the development of an empirical … Structural Equation Modeling (SEM). The results show positive effect of those variables into service quality and overall …