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~person:"Alotaibi, Youseef"
~subject:"Questionnaires research"
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Beziehungsmarketing
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Business process management
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Call centre
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A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef
;
Liu, Fei
- In:
Business process management journal
20
(
2014
)
6
,
pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
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