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~person:"Pekkola, Sanna"
~subject:"Performance measurement"
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Performance measurement
Performance-Messung
19
Performance management
10
Performance-Management
10
Business network
6
Unternehmensnetzwerk
6
Knowledge management
5
Wissensmanagement
5
Balanced Scorecard
4
Balanced scorecard
4
Betriebliche Wertschöpfung
4
Dienstleistungsqualität
4
Dienstleistungssektor
4
Service industry
4
Service quality
4
Value creation
4
performance management
4
Bundling strategy
3
Leistungsbündel
3
Measurement
3
network
3
performance measurement
3
Beziehungsmarketing
2
Customer satisfaction
2
Customer service
2
Dienstleistungsmanagement
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2
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2
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Innovationsmanagement
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Kundenservice
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Kundenzufriedenheit
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Manufacturing industries
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19
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English
19
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Pekkola, Sanna
Ukko, Juhani
27
Epstein, Marc J.
26
Gunasekaran, Angappa
23
Saunila, Minna
23
Zhu, Joe
23
Gleich, Ronald
22
Hofmann, Christian
21
Eling, Martin
20
Jääskeläinen, Aki
20
Abdel-Maksoud, Ahmed
19
Lueg, Rainer
19
Sarkis, Joseph
19
Guirguis, Michel
18
Baird, Kevin
16
Liang, Liang
16
Hoque, Zahirul
15
Schaltegger, Stefan
15
Terziev, Venelin
15
Ammann, Manuel
14
Davila, Antonio
14
Garengo, Patrizia
14
Mester, Loretta J.
14
Shirouyehzad, Hadi
14
Bourne, Mike
13
Courty, Pascal
13
Ensslin, Sandra Rolim
13
Ferson, Wayne E.
13
Hughes, Joseph P.
13
Kweh, Qian Long
13
Lima, Edson Pinheiro de
13
Marschke, Gerald
13
Searcy, Cory
13
Sloof, Randolph
13
Taticchi, Paolo
13
Agarwal, Vikas
12
Ambler, Tim
12
Assaf, A. Georges
12
Auer, Benjamin R.
12
Caporale, Guglielmo Maria
12
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Published in...
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International journal of business performance management
3
Measuring business excellence : the journal of organizational performance management
3
International journal of business excellence
2
International journal of public sector management : IJPSM
2
The international journal of productivity and performance management : IJPPM
2
Benchmarking : an international journal ; BIJ
1
International journal of business and systems research
1
International journal of intelligent enterprise : IJIE
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production research
1
International journal of quality & reliability management
1
International journal of services and operations management
1
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ECONIS (ZBW)
19
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1
The relationship between innovation capanility and
performance
: the moderating effect to measurement
Saunila, Minna
;
Pekkola, Sanna
;
Ukko, Juhani
- In:
The international journal of productivity and …
63
(
2014
)
2
,
pp. 234-249
Persistent link: https://www.econbiz.de/10010250160
Saved in:
2
Measuring
performance
of a service system : from organizations to customer-perceived
performance
Laihonen, Harri
;
Jääskeläinen, Aki
;
Pekkola, Sanna
- In:
Measuring business excellence : the journal of …
18
(
2014
)
3
,
pp. 73-86
Persistent link: https://www.econbiz.de/10010417496
Saved in:
3
A framework for a customer approach to
performance
measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
4
Designing a
performance
measurement system for collaborative network
Pekkola, Sanna
;
Ukko, Juhani
- In:
International journal of operations & production …
36
(
2016
)
11
,
pp. 1410-1434
Persistent link: https://www.econbiz.de/10011628662
Saved in:
5
Utilisation of
performance
measurement information in management : top manager perspective
Pekkola, Sanna
;
Rantanen, Hannu
- In:
International journal of business performance management
15
(
2014
)
1
,
pp. 23-34
Persistent link: https://www.econbiz.de/10011302573
Saved in:
6
Impacts of using a
performance
measurement system in supply chain management : a case study
Laihonen, Harri
;
Pekkola, Sanna
- In:
International journal of production research
54
(
2016
)
17/18
,
pp. 5607-5617
Persistent link: https://www.econbiz.de/10011530327
Saved in:
7
Performance
measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
Saved in:
8
Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
9
Productising expert services of
performance
management
Ukko, Juhani
;
Pekkola, Sanna
;
Valtonen, Juho
;
Saunila, Minna
- In:
International journal of business excellence
4
(
2011
)
2
,
pp. 125-141
Persistent link: https://www.econbiz.de/10008989033
Saved in:
10
Performance
measurement system implementation in a turbulent operating environment
Pekkola, Sanna
;
Saunila, Minna
;
Rantanen, Hannu
- In:
The international journal of productivity and …
65
(
2016
)
7
,
pp. 947-958
Persistent link: https://www.econbiz.de/10011620350
Saved in:
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