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~person:"Pepels, Werner"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Marketingmanagement
49
Marketing management
46
Marketing
40
Theorie
40
Theory
40
Deutschland
28
Germany
28
Produktmanagement
25
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16
Betriebswirtschaftslehre
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Kommunikation
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Business economics
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Management
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Unternehmen
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11
Kommunikationspolitik
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Kundenservice
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Lieferantenmanagement
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Supplier relationship management
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Beziehungsmarketing
10
Controlling
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Relationship marketing
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Qualitätsmanagement
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Service management
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Pepels, Werner
Han, Heesup
41
Mattila, Anna S.
30
Svensson, Göran
30
Homburg, Christian
29
Prentice, Catherine
22
Mittal, Vikas
20
Gil Saura, Irene
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Hyun, Sunghyup Sean
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McColl-Kennedy, Janet R.
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Prybutok, Victor R.
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Shahin, Arash
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Töpfer, Armin
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Usman, Osly
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Bilgihan, Anil
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Gelbrich, Katja
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Ringle, Christian M.
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Van Vaerenbergh, Yves
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Bang, Nguyen
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Park, Jungkun
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Quach, Sara
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Stauss, Bernd
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Wieseke, Jan
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
2
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
2
Grundlagen des After Sales Marketing
2
Source
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ECONIS (ZBW)
7
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1
Grundzüge des Beschwerdemanagements
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 80-93)
.
2013
Persistent link: https://www.econbiz.de/10009672136
Saved in:
2
Qualitäts- und Zufriedenheitsmessung als CRM Basis
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 23-49)
.
2013
Persistent link: https://www.econbiz.de/10009672139
Saved in:
3
Grundzüge des Beschwerdemanagement
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 103-117)
.
2008
Persistent link: https://www.econbiz.de/10003749441
Saved in:
4
Grundlagen des After Sales Marketing
Pepels, Werner
(
ed.
);
Ammann, Paul
(
contributor
)
-
2014
-
3., aktualisierte u. erw. Aufl.
Persistent link: https://www.econbiz.de/10010457275
Saved in:
5
Qualitätscontrolling bei Kundendiensten
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457858
Saved in:
6
Qualitäts- und Zufriedenheitsmessung als CRM-Basis
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 25-56)
.
2008
Persistent link: https://www.econbiz.de/10003749389
Saved in:
7
Beschwerdepolitik
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457855
Saved in:
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