Romão, Mário; Madeira, Bartolomeu; Gomes, Jorge - In: International Journal of Strategic Decision Sciences (IJSDS) 8 (2017) 1, pp. 13-26
one of the most critical management issues. In the literature, it is common to find reports about IS/IT investments that … failed to achieve the expected results and benefits. Benefits Management approach (BM) tries to overcome this gap through a … management process cycle that enhances the potential benefits from the planned use of IS/IT. In the authors' case study, BM was …