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~person:"Salini, Silvia"
~type_genre:"Aufsatz im Buch"
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Befragung
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Customer satisfaction
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Salini, Silvia
Baltagi, Badi H.
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Münchow-Küster, Alessa
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Pepels, Werner
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Modern analysis of customer surveys : with applications using R
4
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ECONIS (ZBW)
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1
The ABC annual customer satisfaction
survey
Kenett, Ron
;
Salini, Silvia
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 19-36)
.
2012
Persistent link: https://www.econbiz.de/10009501807
Saved in:
2
Standards and classical techniques in data analysis of customer satisfaction surveys
Salini, Silvia
;
Kenett, Ron
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 3-18)
.
2012
Persistent link: https://www.econbiz.de/10009501808
Saved in:
3
The Rasch model
De Battisti, Francesca
;
Nicolini, Giovanna
;
Salini, Silvia
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 259-281)
.
2012
Persistent link: https://www.econbiz.de/10009502519
Saved in:
4
Bayesian networks applied to customer surveys
Kenett, Ron
;
Perruca, Giovanni
;
Salini, Silvia
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 193-215)
.
2012
Persistent link: https://www.econbiz.de/10009502533
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