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~subject:"CUSTOMER satisfaction"
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The impact of ISO 9000 on TQM and business performance
Han, S. Bruce.
;
Chen, Shaw K.
;
Ebrahimpour, Maling
-
2007
,
Structural
Equation
Modeling
(SEM) is applied to assist in explaining and predicting the relationships between and among ISO 9000 …
Persistent link: https://www.econbiz.de/10009452180
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