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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
184
Konsumentenverhalten
184
Attribution
117
Attribution theory
96
attribution theory
93
attribution
89
Theorie
56
Experiment
54
Corporate social responsibility
52
Corporate Social Responsibility
50
Customer satisfaction
49
Theory
49
Dienstleistungsqualität
47
Service quality
47
Beziehungsmarketing
46
Relationship marketing
46
Brand image
37
Markenimage
37
Führungskräfte
35
Managers
35
Arbeitsverhalten
33
Emotion
33
Portfolio-Management
33
Work behaviour
33
Advertising effects
32
Portfolio selection
32
Werbewirkung
32
Internet marketing
31
Online-Marketing
31
Bias
30
Führungsstil
30
Leadership style
30
Organizational behaviour
30
Systematischer Fehler
30
Verhalten in Organisationen
30
Brand management
28
Markenführung
28
Performance measurement
27
Beschwerdemanagement
26
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Online availability
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Undetermined
36
Free
2
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Article
49
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48
Aufsatz in Zeitschrift
48
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1
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1
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1
Konferenzbeitrag
1
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English
49
Author
All
Lee, Hyun-Woo
3
Park, Sangchul
3
Cai, Liping A.
2
Choi, Suh-hee
2
Li, Ning
2
Murphy, William H.
2
Nite, Calvin
2
Sharma, Piyush
2
Ahmad, Wasim
1
Akhtar, Nadeem
1
Albrecht, Arne Keno
1
Albrecht, Carmen-Maria
1
Altinigne, Nesenur
1
Amarnani, Rajiv K.
1
Arikan, Esra
1
Baillod, Chloé
1
Baker, Melissa A.
1
Bambauer-Sachse, Silke
1
Banerjee, Shubhomoy
1
Beatty, Sharon E.
1
Bedi, Akanksha
1
Bornemann, Torsten
1
Butori, Raphaëlle
1
Capezio, Alessandra
1
Chang, Hua
1
Chang, Younghoon
1
Chen, Chi-Ting
1
Chen, Ke
1
Chen, Nan
1
Chen, Xianglan
1
Chen, Yi-Mu
1
Cheng, Bao
1
Chih, Wen-Hai
1
Choi, Thomas Y.
1
Chugh, Richa
1
Crawford, Aaron
1
Dong, Beibei
1
Dong, Yun
1
Evans, Kenneth R.
1
Furrer, Olivier
1
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International journal of hospitality management
4
The journal of services marketing
4
Journal of service theory and practice
3
Journal of travel and tourism marketing
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of retailing and consumer services
2
Journal of service research : JSR
2
Journal of strategic marketing
2
Services marketing quarterly
2
The journal of consumer marketing
2
The service industries journal
2
Asia Pacific journal of marketing and logistics
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European journal of marketing : EJM
1
International journal of contemporary hospitality management
1
International journal of electronic customer relationship management : IJECRM
1
International journal of market research
1
International journal of sports marketing & sponsorship
1
International journal of technology marketing : IJTMkt
1
Journal of business research : JBR
1
Journal of customer behaviour
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vocational behavior
1
Production and operations management : an international journal of the Production and Operations Management Society
1
Service business
1
The journal of business & industrial marketing
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
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ECONIS (ZBW)
49
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1
Emphasizing effort vs talent in personal trainers' performance : consumption response of personal fitness training customers
Park, Sangchul
;
Lee, Hyun-Woo
- In:
International journal of sports marketing & sponsorship
24
(
2023
)
2
,
pp. 359-374
Persistent link: https://www.econbiz.de/10014331417
Saved in:
2
Users taking the blame? : how service failure, recovery, and robot design affect user attributions and retention
Meyer, Nika
;
Schwede, Melanie
;
Hammerschmidt, Maik
; …
- In:
Electronic markets : EM ; the international journal of …
32
(
2022
)
4
,
pp. 2491-2505
Persistent link: https://www.econbiz.de/10013556744
Saved in:
3
Bad intentions : customers' negative reactions to intentional failures and mitigating conditions
Nazifi, Amin
;
Roschk, Holger
;
Ordenes, Francisco Villarroel
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
8
,
pp. 1808-1827
Persistent link: https://www.econbiz.de/10013391013
Saved in:
4
Effects of tourists' locus of attributions on tourists' online reviews
Saleh, Mahmoud Ibraheam
- In:
International journal of technology marketing : IJTMkt
16
(
2022
)
3
,
pp. 187-203
Persistent link: https://www.econbiz.de/10013359056
Saved in:
5
Understanding customers' insights using
attribution
theory
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 20-28)
.
2024
Persistent link: https://www.econbiz.de/10014501014
Saved in:
6
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
7
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
8
Customer intention to participate in service recovery : what is it and what are the drivers?
Singh, Gurbir
;
Mishra, Abhishek
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 873-900
Persistent link: https://www.econbiz.de/10014448148
Saved in:
9
May robots be held responsible for service failure and recovery? : the role of robot service provider agents' human-likeness
Arikan, Esra
;
Altinigne, Nesenur
;
Kuzgun, Ebru
;
Okan, Mehmet
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240279
Saved in:
10
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
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