Hadikusuma, Steven; Siagian, Hotlan - In: Organizations and markets in emerging economies 13 (2022) 1/25, pp. 71-95
and demand disruption. The PMI index reflecting the operational performance declined to 27.5 in April 2020 from 45 in … January 2020. This study investigates the influence of IT capability on operational performance through internal and external … internal, external integration, and operational performance. Second, internal and external integration affects operational …