Maull, R. S.; Smart, P. A.; Harris, A.; Karasneh, A. … - In: The Service Industries Journal 29 (2009) 7, pp. 923-941
This longitudinal study provides primary evidence on the impact that a fast-track strategy in a hospital Emergency Department has on patient wait time. The study uses a discrete event simulation model to predict output within a variety of triage categories and compares these with...