Al-Zubaidi, Hassan; Al-Asousi, Dalal - In: Journal of Economic and Administrative Sciences 28 (2012) 1, pp. 28-38
Purpose – The purpose of this research is to assess the service quality of central blood bank from blood donors …’ perspective. Design/methodology/approach – Data were collected by empirical study in a central blood bank. The instrument captured …, central blood bank management may consider measures in order to diagnose, analyze, and identify opportunities of improvements …