Chow, Yuk Ting Hester; Li, C. H.; Mak, Sh-Lun; Li, Shek Ping - In: Journal of industrial engineering and management : JIEM 15 (2022) 4, pp. 587-613
constructs are investigated, revealing the relationship between service quality and loyalty. This work focuses on five dimensions …, including tangibility, empathy, assurance, responsiveness, and reliability, constitute service quality. Design ….Originality/value: With the data collected at the HKIA, this study examined the relationships among service quality, perceived value, customer …