Babalola, Sunday Samson; Nwanzu, Chiyem Lucky - In: Cogent Business & Management 9 (2022) 1, pp. 1-15
This study investigated the effect of self-monitoring on emotional labor strategies (surface acting and deep acting … deep acting) effects on emotional labor. More so, gender was found to moderate the impact of self-monitoring on surface … value of self-monitoring in improving, especially in men, the ability to express emotional labor. …