This study is a comparison of typical customer comment cards in comparison tothe QS-1000 survey computer. Each of these instruments can be used to gather data fromcustomers regarding their opinions on service. As compettion throughout the serviceindustry increases, the need for businesses to...

The vulnerability of today's information economy is still not sufficiently realised: The economic structure of Queensland is to a great extent made up of Small and Medium Enterprises (SME). Across all industry sectors, these businesses rapidly approach a similar level of information technology...

The purpose of this study is to provide empirical, qualitative evidence concerning the factors within the supply, demand and institutional support environments that hinder SME access to finance as well as the interventions necessary to improve access to finance for SMEs in the North West...

The use of enterprise resource planning (ERP) systems by small enterprises is proliferating. Traditionally used by large enterprises, ERP systems are now considered important enterprise management aids, which may contribute to the sustainability and growth of small enterprises. Although varying...

Experts have been discussed in the literature concerning the role of transferring knowledge to client firms and private customers. Nevertheless, only limited evidence has been presented concerning the clients’ internal perspective in particular on the degree of information. Seven papers are...

Transformationale Führung bedeutet nicht, dass es die Aufgabe der Führungskräfte ist es den Mitarbeitern leicht zu machen, ganz im Gegenteil. Die Mitarbeiter werden gefördert, aber auch gefordert und zur Höchstleistung motiviert; stets basierend auf gegenseitigem Vertrauen, Respekt sowie...