There has been a dramatic shift towards more open, democratised, forms of innovation that are driven by networks of individual users. Users are now visibly active within all stages of the innovation process and across many types of industrial output, and their influence is spreading across many...

Past research has revealed that knowledge integration is an important prerequisite for the success of new product development. For this reason, companies deploy a number of formal mechanisms to foster integration across multiple functions and hierarchical levels. In many SMEs, however, such...