La ricerca sulla customer satisfaction di operatori e di direttori di 1° e 2° livello di un’Azienda Sanitaria Locale di Torino ha l’obiettivo di stimare lo scarto tra percezioni ed aspettative di qualità di operatori e di manager di 1° livello nei confronti dei dirigenti di riferimento...

[Analysis of the feelings and expectations of the middle management in hospital firms concerning the characteristics and aspects of Total Quality which are considered peculiar to the top management and Health Department. A study of the strategie factors that are necessary to form the element of...

This paper reports the findings of a longitudinal study into manufacturing performance, lean production principles and buyer supplier relations in the Japanese, US and UK automotive industries. A total of 26 first tier component makers in the three countries were subject to detailed benchmarking...

This paper proposes a new methodology for training in the field of organization development, named development-training. The approach on the base of the methodology come from a research project of Ceris-CNR and the Association Motiva; it is inspired by complexity, constructivism, personalism,...

This paper focuses on the diversification strategies of the largest manufacturing groups operating in Italy between 1987 and 1993. The analysis of diversification at the firm level and at the industry level is followed with an empirical investigation on the links between the different areas of...

Conventional explanations of diversification and multinationality both point to size/growth related motives and firm-specific intangible assets as the driving forces. However, previous empirical studies have rarely exploited this commonality by investigating multinationality and diversification...

This paper provides a rigorous analysis of the impact of training upon the employment growth characteristics of small and medium sized firms. Using appropriate statistical techniques to cope with sample selection biases and heterogenerous employment growth patterns it reveals that training is...

There is growing evidence of the importance of co-operation between managers and workers for improving industrial performance. One manifestation of this is the growing use of human resource management (HRM) strategies to increase the involvement of employees. The survey of small and medium sized...

Notwithstanding their remarkable recent growth, surprisingly little research has hitherto been conducted on the evolving geography of professional and business services in Britain. This paper analyses the results of a detailed survey of 300 small and medium-sized management and engineering...

This paper explores the impact of management characteristics and patterns of collaboration on a firmÕs innovation performance in transforming innovation resources into commercially successful outputs. These questions are investigated using a recent firm level survey database for 465 innovative...