This study looked at the sustainability of the growth and development of business process outsourcing (BPO) in the Philippines. It was prompted by the sectors spectacular growth in several of its subsectors, mainly contact call centers, medical transcription, animation, and software development....

The Business Process Outsourcing (BPO) sector has experienced unprecedented global growth. This has greatly benefited the Philippines, where BPO has five main segments : call centers, medical transcription, animation, software development, and shared services. High population level, cultural...