This paper describes work carried out at the University of York; its contents do not represent the views or opinions of BT. It provides an example of how insights into the field of IS can be gained by looking at it from the perspective of other academic disciplines. Based on the idea that...

As commercial organisations face up to modern pressures to downsize and outsource they have begun to realise that they have lost knowledge as people leave and take with them what they know. This knowledge is increasingly being recognised as an important resource and organisations are now taking...

Within the Knowledge Management context, there is growing interest in computer support for group knowledge sharing and the role that Communities of Practice play in this. Communities of Practice are groups of individuals with a common purpose and who share some background, language or...

n the late 1990s, Knowledge Management (KM) and Communities of Practice (CoPs) seemed inseparable. CoPs appeared to offer the key to reversing the failure of some of the earlier technologically based attempts to manage knowledge. However, the original CoP concept was built around a very...