La ricerca sulla customer satisfaction di operatori e di direttori di 1° e 2° livello di un’Azienda Sanitaria Locale di Torino ha l’obiettivo di stimare lo scarto tra percezioni ed aspettative di qualità di operatori e di manager di 1° livello nei confronti dei dirigenti di riferimento...

[Analysis of the feelings and expectations of the middle management in hospital firms concerning the characteristics and aspects of Total Quality which are considered peculiar to the top management and Health Department. A study of the strategie factors that are necessary to form the element of...

This paper proposes a new methodology for training in the field of organization development, named development-training. The approach on the base of the methodology come from a research project of Ceris-CNR and the Association Motiva; it is inspired by complexity, constructivism, personalism,...

This paper focuses on the diversification strategies of the largest manufacturing groups operating in Italy between 1987 and 1993. The analysis of diversification at the firm level and at the industry level is followed with an empirical investigation on the links between the different areas of...

Conventional explanations of diversification and multinationality both point to size/growth related motives and firm-specific intangible assets as the driving forces. However, previous empirical studies have rarely exploited this commonality by investigating multinationality and diversification...

This paper discusses the results of a research project on new technology-based firms. The aim of the project is to analyze the innovation activity of new technology-based firms. The focus is on the process of knowledge creation that fuels innovation. The analysis is based on an empirical...

The European market is rapidly enlarging towards the Eastern part of the continent. This phenomenon is stimulating the enterprises localized in the North-Eastern part of Italy to innovate their productivity processes and their products in order to preserve their competitiveness in the national...

This paper aims at examining the university spin-off firms context at present in place in Italy, with particular attention to the relationship with the academic institutions and the problems of financing. In the latest years, more and more attention is devoted to investigate the emergence of the...

This paper develops a theory of outside ownership where such an ownership arrangement mitigates an external finance problem. Part of the gains from outside ownership accrue to asset owners which determines the asset value. The theory provides a context to analyze asset ownership and asset values...

Trade and growth theories predict a mutual causation of innovation and exports. We test empirically whether innovation causes exports using a uniquely rich German micro dataset. To overcome the potential endogeneity, we need to identify variations in innovations that are exogenous to export...