This study shows that different types of associations regarding a company have different effects on customers' product evaluations. Associations with a company's ability influenced quality perceptions of products marketed by the company's subsidiaries, but not intentions to actually buy those...

This paper will discuss the phenomenon Mystery Shopping in the field of customer satisfaction measurement techniques. By using the literature about Mystery Shopping definitions and restrictions of this instrument will be presented. Also, possible ways to present and use the gathered data will be...

This paper deals with differences in the rate of self-employment (business ownership) in 15 European countries for the period 1978-2000, focusing on the influence of dissatisfaction and using the framework of occupational choice. Using two different measures of dissatisfaction, in addition to...

The music and software industry are employing copy-protection devices in CDs and digital downloads to strengthen their weak appropriability regimes that leave ample opportunities for modern-day piracy. The effectiveness of the strategy is explained on the grounds that (a) the knowledge involved...

Will the reconstructed library of Alexandria prevent a forthcoming clash of civilizations? Inventing and re-inventing traditions requires total quality management and multiple networking in shifting alliances in the information space. Stock exchange of cultural forms has long abandoned the...

Modern European identity has been forged in class struggles between the French revolution and fall of the Berlin Wall, which fell twice. Once, with the rest of the city in May 1945, when a national socialist alternative to a modernizing mix of parliamentary democracy and market economy crumbled...

Two extensions are formulated of the analysis of the allocation of decision rights in Hendrikse and Veerman (2001). First, the incomplete contracts in their article can be viewed as simple long-term contracts, i.e. it is not allowed to make the allocation of authority contingent on the...

Most of contemporary individual and social identities (constructed with societal, cultural and technological resources) are radically autonomous, nomadic and virtual - i.e. they are de-traditionalized, open to negotiation and not based on a single interpretation of a tradition. Identizations can...

This note sketches opportunities for interdisciplinary research in management, and the distinctive contribution that might be made from a European perspective. It highlights a few major domains of research, conceptual issues, disciplines, and specific opportunities and needs in Europe. The...

This article examines the alleged links between 'partnership' forms of managing workplace relationships in Britain, and the development of intra-organisational 'trust'. The potential for mutually complementary linkages between the two are clear, in theory at least: partnership, as defined here,...