This paper focuses on how to improve process innovation in service sectors. To do so, we analyse how the interplay of external knowledge sources specifically, the intensity of end-user collaboration and the breadth of external collaboration and the firms internal resources impact process...

There has been a dramatic increase in all forms of international cooperation in science, technology and innovation over the last three decades. This chapter focuses on a specific subset of such cooperative agreements those that primarily but not exclusively involve firms that seek some...