This paper focuses on how to improve process innovation in service sectors. To do so, we analyse how the interplay of … the firms internal resources impact process innovation at the firm level. Survey data from 166 Information Technology … mediates the impact of the intensity of end-user collaboration and breadth of external collaboration on process innovation …

There has been a dramatic increase in all forms of international cooperation in science, technology and innovation over …

competitors in China, improve their innovation capabilities through collaboration. We analyse this collaboration as a three … both partners leads to new innovation-related ownership advantages, or recombinant advantages. The study reveals important … FSA and explicitly links these to different innovation performance outcomes. Ot FSAs, in the form of access to local …