This report aims to deepen the understanding of barriers to and incentives for the acceptance and use of electronic payments, from the perspective of micro, small and medium retailers (merchants). Developing and accelerating acceptance of electronic payments by these merchants is essential to...

This report is based on a study of the costs and savings of retail payments in Albania using a methodology (A Practical Guide for Measuring Retail Payment Costs) developed by the World Bank's Payment Systems Development Group, part of the Financial Inclusion, Infrastructure, and Access at the...

This report is based on a study of the costs of retail payments in Kosovo, using a methodology (A Practical Guide for Measuring Retail Payment Costs) developed by the World Bank's Payment System Development Group (PSDG), part of the Finance, Competitiveness, and Innovation Global Practice. The...

E-commerce, defined broadly as the sale of goods and services facilitated through the internet, is a key growth opportunity for Albania. Sellers can benefit from internet marketing, 24-hour online shopping and remote transaction settlement to reach more customers. Buyers, including both...

This study provides an early assessment of the impact of Coronavirus (COVID-19) on e-commerce platforms and digital financial services, identifying the opportunities, good practices, and key challenges that have emerged in different regions. The focus of the study is to evaluate the impact of...

Fintech is increasingly recognized as a key enabler for financial sectors worldwide, enabling more efficient and competitive financial markets while expanding access to finance for traditionally underserved consumers. A critical challenge for policy makers is to harness the benefits and...

Open banking schemes provide consumers with more choice and new financial products and services through the use of technology, particularly application programing interfaces (API's). The main objective of this paper is to provide guidance on how to implement consumer consent protocols to access...

The buzz around Internet of Things (IoT) has gathered momentum but the IoT phenomenon is poorly understood by governments and businesses. Governments are under pressure to become more innovative, evidence-based, and collaborative and IoT seems to offer opportunities such as increased...

This report examines three interrelated issues - digital connectivity, digital entrepreneurship, and taxation of digital platforms - that are closely aligned with Malaysia's goal of becoming the e-commerce hub of the region. By leveraging the internet, smartphones, Big Data, the internet of...

The rapid technological advancement is now disrupting the global economy and creating new business and development models, offering countries opportunities to leapfrog over traditional paths for economic growth. Over the past years, digital technologies have been spreading throughout the world...